Cafe Quick Service Lead- Eataly Short Hills
About The Position
The Cafe Quick Service Lead assists with supervising and running the day-to-day operations of Eataly’s quick service counters, which offer coffee and drinks, pastries and gelato, pizza and focaccia, paninis, and grab-and-go meals. The role reports to the QSR General Manager and QSR Assistant General Managers and supervises QSR Sales Associates and Baristas. The Lead maintains a visible leadership presence on the floor and interacts with guests, team members, and vendors to support smooth operations and high hospitality standards. The role also helps train, motivate, mentor, and organize team members; manages supplies, inventory, transactions, and shift records; and ensures compliance with quality, health, safety, and sanitation standards.
Requirements
- High school graduate or equivalent.
- At least 3 years of lead or supervisory experience in food service.
- Math skills and ability to handle money accurately.
- Strong knowledge of steps of service.
- Excellent communication and problem-solving skills.
- Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds.
- Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate a manual espresso machine, drink blender, juicer, and cash register.
Nice To Haves
- Post-secondary degree preferred.
- Knowledge of coffee and coffee production.
- Knowledge of Italian cuisine and beverages preferred.
Responsibilities
- Assist with supervising and running day-to-day operations of the quick service counters.
- Maintain a leadership presence on the floor and interact with guests, team members, and vendors to support smooth operations and high hospitality standards.
- Train, motivate, mentor, and organize team members.
- Purchase supplies, beverages, and equipment as directed by the QSR General Manager.
- Monitor inventory, check orders, and distribute supplies throughout the department as needed.
- Manage transactions and ensure accurate accounting.
- Record shift notes and assist with administrative duties, including scheduling when needed.
- Ensure the department complies with quality, health, safety, and sanitation standards.
- Document, investigate, and resolve guest incidents.
- Perform other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Paid parental leave
- 401(k) with match or RRSP
- Free daily family meal
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
