Quick Service Restaurants (QSR) Lead - Eataly Flatiron
About The Position
The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of Eataly’s quick-service counters, which offer coffee and drinks, pastries and gelato, pizza and focaccia, paninis, and grab-and-go meals. The role reports to the QSR Assistant General Managers and supervises QSR Sales Associates and Baristas. The Lead maintains a leadership presence on the floor, interacting with guests, team members, and vendors to support smooth operations and high hospitality standards. The position trains, motivates, mentors, and organizes team members; supports purchasing and inventory; manages transactions and shift records; and helps ensure compliance with quality, health, safety, and sanitation standards. The role is onsite and requires a flexible schedule that often includes evenings, weekends, and holidays.
Requirements
- High school graduate or equivalent.
- At least 2 years of lead or supervisory experience in food service.
- Math skills and the ability to handle money accurately.
- Strong knowledge of steps of service.
- Excellent communication and problem-solving skills.
- Knowledge of coffee and coffee production.
- Availability to work onsite on a flexible schedule, often including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate a manual espresso machine, drink blender, juicer, and cash register.
Nice To Haves
- Post-secondary degree.
- Knowledge of Italian cuisine and beverages.
Responsibilities
- Maintain a steady leadership presence on the floor and interact with guests, team members, and vendors to support smooth operations and high hospitality standards.
- Train, motivate, mentor, and organize team members.
- Purchase supplies, beverages, and equipment as directed by the QSR General Manager.
- Monitor inventory, check orders, and distribute supplies throughout the department as needed.
- Manage transactions and ensure accurate accounting.
- Record shift notes and assist with administrative duties, including scheduling when needed.
- Ensure the department complies with quality, health, safety, and sanitation standards.
- Document, investigate, and resolve guest incidents.
- Perform other duties as required or assigned.
- Supervise QSR Sales Associates and Baristas.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Free daily family meal.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
