Quick Lane Automotive Service Advisor

Phil Long Ford of Chapel Hills•Colorado Springs, CO

About The Position

Phil Long Ford of Chapel Hills is seeking an experienced Quick Lane Automotive Service Advisor. The advisor greets customers, listens to their descriptions of problems or requested services, determines the services needed, and prepares repair orders. When additional repairs are needed, the advisor estimates the added cost and contacts the customer for authorization. The role also includes advising customers about available services and vehicle maintenance, coordinating repairs with technicians and dispatch, and maintaining customer satisfaction. This position is listed as full-time in Colorado Springs, with a salary range of $40,000–$106,000 (commission plus bonuses).

Requirements

One to two years of related experience and/or training, or an equivalent combination of education and experience.
Valid driver's license.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and resolve problems involving concrete variables in standardized or limited-standardization situations.
Ability to interpret written, oral, diagrammed, or scheduled instructions; define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.

Responsibilities

Advise customers about necessary routine maintenance and other available services.
Identify potential mechanical problems by asking customers questions and, when needed, visually inspecting or test-driving vehicles.
Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for repairs.
Prepare repair orders with service descriptions and estimates for time, labor, and parts costs.
Explain completed work and repair-order charges to customers, and handle customer complaints.
Schedule service appointments and obtain customer and vehicle information before arrival when possible.
Greet customers promptly and courteously, obtain vehicle information, and test-drive vehicles with customers as needed to confirm problems or refer them to a test technician.
Review service history, inspect vehicles, and recommend additional services when needed.
Advise customers on vehicle care and maintenance according to manufacturer specifications.
Establish promised completion times and coordinate with the dispatcher when necessary.
Obtain customer signatures and provide copies of repair orders; establish payment methods and obtain credit approval when necessary.
Notify the dispatcher of incoming work and monitor repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and timing requirements, and obtain authorization before additional repairs.
Implement and maintain a service marketing program.
Review repair orders to confirm work completion and documentation of additional work and authorization; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
Maintain high customer satisfaction standards and respond to telephone inquiries about appointments and work in progress.
Maintain a professional appearance and a clean work area.
Perform other tasks as assigned.