Quick Lane Advisor

Hiller Ford Inc • Franklin, WI

5h

About The Position

Hiller Ford is seeking a dependable, personable, and self-motivated Quick Lane Advisor to join its growing service team. The advisor helps customers understand vehicle maintenance needs, coordinates service and repairs, and ensures service visits run smoothly in a fast-paced dealership environment. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with no evenings or weekends.

Requirements

• High school diploma or equivalent.
• Customer service or automotive experience.
• Basic automotive knowledge and an interest in vehicle maintenance.
• Strong communication and organizational skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional, customer-focused attitude.
• Dependable, organized, and committed to providing excellent customer service.

Nice To Haves

• Previous Ford dealership or automotive service experience.
• Familiarity with Ford OASIS, FordPass, and SYNC.
• Experience with CDK dealership management software.
• Previous automotive sales, service advising, or technician experience.
• Strong time management and problem-solving skills.
• Ability to recommend services while maintaining a customer-first approach.

Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended maintenance and services clearly and professionally.
• Prepare service estimates and obtain customer approval before work begins.
• Keep customers informed about service progress and additional recommendations.
• Review completed work with customers and ensure satisfaction.
• Create, manage, and maintain accurate repair orders.
• Communicate with technicians and the parts department.
• Schedule appointments and help manage daily service department workflow.
• Coordinate OEM parts and assist customers with FordPass-related questions.
• Verify warranty coverage and vehicle information using Ford OASIS.
• Follow dealership warranty documentation procedures and requirements.
• Communicate applicable recalls and service campaign information to customers.
• Recommend appropriate maintenance and repair services based on vehicle needs.
• Promote Ford Protect products, service specials, and available maintenance options.
• Support Customer Satisfaction Index (CSI) goals and overall service department performance.
• Build lasting customer relationships through honest recommendations and professional service.
• Process customer payments, invoices, and service documentation accurately.
• Maintain a clean, organized, and safe work environment.
• Follow dealership policies, safety procedures, and applicable regulations.
• Uphold Hiller Ford's standards for professionalism, customer care, and service quality.

Benefits

• Competitive hourly compensation plus performance-based bonuses, based on experience.
• Health, dental, vision, short-term disability, life, critical illness, and accident insurance options.
• Retirement plan options.
• Paid time off and holidays.
• Paid training and ongoing professional development opportunities.
• Employee vehicle purchase and service discounts.
• Modern, well-equipped shop and service facilities.
• Opportunities for career advancement and long-term success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED