Quality Technician Supervisor

HellermannTyton North America•Milwaukee, WI

13d•Onsite

About The Position

Under the direction of the Quality Assurance Lab Supervisor, the Quality Technician Supervisor oversees day-to-day quality control activities and leads the technician team to ensure quality processes run smoothly. The role handles escalated quality issues, coordinates schedules, supports team training and development, ensures quality processes are properly executed, oversees performance, and maintains compliance with established quality standards. It also provides backup coverage for technical and administrative quality functions and supports a culture of continuous improvement. The position helps maintain HellermannTyton’s Quality and EHS certifications by supporting corporate policies, procedures, work instructions, and required documentation. The role coordinates shift transitions and quality coverage, aligns team assignments with production needs and quality goals, and works cross-functionally with production and engineering to resolve quality concerns. It supports employee development and performance, investigates escalated accountability issues, and handles employee relations concerns before escalation. Other duties include supporting quality meetings and disposition decisions, performing or supervising quality processes, and completing material certifications as needed.

Requirements

High school diploma or equivalency required.
At least 4 years of experience in a quality assurance role in manufacturing or a related industry.
Proficiency in MES, SQC PAC, and JDE systems.
Strong computer skills, including Microsoft Word and Excel.
Ability to read and interpret engineering drawings and blueprints.
Excellent communication and interpersonal skills for cross-functional coordination.
Strong organization, recordkeeping, and prioritization skills.
Strong math skills and high attention to detail.
Ability to operate lab equipment and interpret testing results.
Ability to lift, push, and pull up to 50 pounds.
Good vision and color identification for inspections.
Ability to work non-standard hours and respond to shift demands.
Ability to stand for 6–8 hours per shift.

Nice To Haves

Leadership or team coordination experience is strongly preferred.
Demonstrated leadership ability with mentoring experience is preferred.

Responsibilities

Manage outgoing and incoming shift transitions to understand quality event escalations and maintain seamless quality support across shifts.
Lead shift meetings and communicate quality event escalations, hold tickets, and common quality priorities across shifts.
Set team priorities and assignments in alignment with production needs and quality goals.
Work with production to develop a bench of qualified candidates to address daily staffing shortages and maintain designated staffing levels.
Monitor and approve escalation activities associated with Back Tracking, Red Stamp, and Hold Ticket processes.
Support escalated quality concerns and coordinate with production and engineering to resolve them.
Develop and manage employee schedules to provide appropriate quality coverage, including necessary overtime.
Train new quality team members, provide required records, and support ongoing development.
Monitor team performance, conduct process audits, reinforce good performance, identify improvement opportunities, and support necessary disciplinary actions.
Investigate escalated accountability concerns, determine their causes, and coordinate actions and follow-up to resolve issues.
Address employee relations concerns before escalation is necessary.
Perform and/or supervise Hold Ticket, Backtracking, and Deviations processes.
Support the Red Bin meeting, disposition decisions, and follow-up as needed.
Perform Red Stamp reviews to confirm decision-making and proper execution.
Support the quality portion of the daily huddle meeting as needed.
Complete material certifications when needed.
Support corporate policies, procedures, work instructions, and required documentation to maintain Quality and EHS certifications.