Quality Supervisor

MasterBrand, Inc.•Jackson, GA

10d

About The Position

The Quality Supervisor provides day-to-day leadership and direction for quality activities within the manufacturing operation. The role ensures products and processes meet established quality requirements, supports effective execution of the Quality Management System, and drives improvements to reduce defects, scrap, rework, production interruptions, and customer quality concerns. The supervisor leads and develops Quality associates, coordinates inspection and containment activities, supports structured problem solving and corrective action, and partners with Operations, Engineering, Supply Chain, and other functions to improve manufacturing quality. The position promotes quality at the source, continuous improvement, and adherence to established quality standards. The role operates in a manufacturing environment that may involve wood dust, cabinet-making materials, and hot or cold conditions in a non-climate-controlled facility. Eye and hearing protection are required. Physical activities may include frequent speaking, hearing, vision, hand use, bending, twisting, grasping, repetitive hand or wrist movements, and various other movements, with lifting up to 50 pounds. Reasonable accommodations will be considered for qualified applicants with disabilities.

Requirements

3–5 years of manufacturing quality experience, including experience with inspection, quality assurance, structured problem solving, corrective action, quality systems, or continuous improvement.
Strong working knowledge of manufacturing quality principles, inspection methods, and quality systems.
Knowledge of ISO-based quality systems and statistical quality techniques.
Demonstrated ability to lead, coach, train, and develop associates in a manufacturing environment.
Strong problem-solving and root-cause-analysis skills.
Ability to interpret specifications, drawings, quality standards, and inspection requirements.
Ability to analyze quality data and identify trends and improvement opportunities.
Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing environment.
Strong verbal and written communication skills, including the ability to communicate quality requirements across organizational levels and functions.
Ability to teach and explain technical quality concepts to others.
Strong interpersonal, organizational, and teamwork skills.
Associate’s degree in a related technical or business field, or equivalent manufacturing, quality, or supervisory experience may be considered.
Ability to meet the described physical requirements, including lifting up to 50 pounds; reasonable accommodations will be considered for qualified applicants with disabilities.
Use of required eye and hearing protection.

Nice To Haves

Previous lead or supervisory experience in a manufacturing environment.
Experience with root-cause analysis and corrective-action methodologies.
Experience working within a formal Quality Management System.
Experience with statistical quality techniques, Lean Manufacturing, or Six Sigma methodologies.
Working knowledge of Lean Manufacturing and Six Sigma principles.

Responsibilities

Supervise daily Quality activities, including receiving, in-process, and outgoing inspection.
Assign and prioritize daily work for Quality associates according to production requirements, quality risks, and inspection needs.
Ensure inspection methods, equipment, gauges, documentation, and quality records are properly used and maintained.
Monitor quality performance, including rejects, scrap, rework, supplier quality issues, customer returns, and allowances.
Identify and communicate quality trends, recurring issues, and areas requiring corrective action.
Coordinate containment, inspection, and corrective-action activities for nonconforming products or processes.
Ensure nonconforming material is identified, controlled, and dispositioned according to established requirements.
Direct immediate responses when products or processes fail to meet quality requirements, including containment and escalation of significant concerns.
Lead and participate in structured root-cause analysis and corrective-action activities.
Use quality data and statistical techniques to identify trends, recurring defects, and improvement opportunities.
Partner with Operations and Engineering to reduce defects, scrap, rework, and production interruptions.
Support Lean Manufacturing and Six Sigma improvement initiatives.
Coach associates to identify, contain, communicate, and escalate quality abnormalities and promote quality at the source.
Monitor corrective actions to ensure completion and sustained effectiveness.
Implement and support compliance with Quality Assurance policies, procedures, standards, and business-system requirements.
Support internal and external Quality Management System audits and follow-up activities.
Maintain accurate inspection and quality records.
Ensure gauges and other team measurement equipment are appropriate for inspection requirements and properly controlled.
Support Engineering changes and product releases by helping ensure inspection methods, equipment, and gauges are available.
Provide associates with practical guidance on established quality standards and requirements.
Support investigation, containment, root-cause analysis, corrective action, and follow-up for customer quality concerns.
Coordinate with manufacturing teams to address quality issues and implement corrective actions.
Participate in supplier and internal quality improvement activities.
Communicate significant quality concerns, trends, containment status, and corrective-action progress to appropriate leadership.
Supervise, coach, train, and develop Quality associates; set daily work priorities and clear expectations.
Ensure associates are trained on inspection methods, quality standards, procedures, and applicable equipment.
Reinforce safe work practices and adherence to company policies and procedures.
Provide timely coaching and feedback to support associate development and accountability.
Promote teamwork, problem solving, continuous improvement, and ownership of quality.
Support effective communication between Quality associates, Operations, Engineering, and other functions.