Quality Supervisor

Keurig Dr Pepper•Northlake, IL

11d•$70,500 - $93,400•Onsite

About The Position

The Quality Supervisor provides day-to-day leadership to Quality Technicians and ensures quality plans are met. The role supports product, packaging, and line qualifications; investigates and resolves quality problems; prepares procedures; trains inspectors; conducts audits; analyzes quality costs and other data; and applies quality tools and statistical methods to maintain consistent production standards. The supervisor also promotes Keurig Dr Pepper’s continuous improvement efforts. This is a full-time third-shift position in Northlake, Illinois, scheduled Sunday through Thursday, 8:30 p.m. to 5:30 a.m. Flexibility to provide additional coverage outside these hours, including potential weekends and holidays, is required as needed. The role is responsible for maintaining quality and food safety initiatives, audit readiness, production quality reporting, staff training, quality records, corrective actions, product and packaging conformance, and the production of safe, wholesome, quality products. It also includes hiring and training support, employee leadership, and following company policies and procedures. The salary range is $70,500 to $93,400. Actual placement may vary based on experience, skills, and other factors. Eligible benefits include medical, dental, vision, disability, paid time off (including paid parental leave, vacation, and sick time), a 401(k) with company match, tuition reimbursement, and mileage reimbursement. An annual bonus is based on performance and eligibility; benefits are available from Day 1.

Requirements

High school diploma or GED required.
At least 3 years of experience in a product development or quality role; food manufacturing experience is preferred.
Demonstrated expertise building Quality Plans, including strategies and tactics that have successfully met Quality/Food Safety KPIs and Quality Goals.
Advanced understanding of GMP, HACCP, FSMA, Safe Quality Food (SQF) Principles, Food Defense Principles, and Quality Management Systems (QMS).
Excellent written and verbal communication skills across a broad variety of departments.
Ability to manage and prioritize multiple tasks in a fast-paced environment, with self-motivation and attention to detail.
Ability to develop protocols, training materials, and reports with guidance from available resources.
Self-starter with a take-charge, positive, and proactive attitude.
Flexibility to provide additional coverage outside scheduled hours, including potential weekends and holidays, as needed.

Nice To Haves

Bachelor of Science degree in Food Science, Engineering, Chemistry, Biology, or a related field.
Understanding of Lean Six Sigma or continuous improvement.
Previous experience using SAP and SPC (InfinityQS).

Responsibilities

Provide leadership and direction to Quality Technicians, including workload management, training, and employee relations.
Maintain quality and food safety initiatives connecting product development, manufacturing, process improvement, and customer expectations.
Keep the plant inspection-ready for third-party, partner, regulatory, and certification audits.
Collect, analyze, and report performance and product-conformance data to inform production managers about quality issue status and priorities.
Support training for Quality Teams and plant personnel on quality-control processes, testing procedures, policies, and compliance with company and customer specifications.
Conduct audits and quality tests with operations and QA staff to address quality issues.
Audit production processes, document and evaluate conformity to specifications, and validate corrective actions over time.
Develop and maintain quality information records and reports, including customer complaints and internal issues, and communicate production capabilities and quality priorities and status.
Troubleshoot and resolve quality issues using quality tools, with the goal of implementing effective corrective actions.
Monitor production quality-control performance to ensure labeling, product information, and packaging meet company and customer specifications.
Help facilitate dispositions and resolutions for daily production quality issues.
Use and maintain quality databases, including designing, creating, importing, exporting, querying, reporting, and analyzing data.
Ensure staff understand their responsibility and authority to report and act on food safety, quality, and regulatory compliance issues.
Ensure production of safe, wholesome, quality products and use trained designees when applicable.
Assist with hiring and training new employees.
Perform other duties requested by management and follow company policies and procedures.
Foster team trust and wellbeing, shared vision and accountability, inclusive perspectives, learning, and a safe environment with clear expectations.