Quality Supervisor

Johnson Controls•York, PA

6d•Onsite

About The Position

The Quality Supervisor oversees the day-to-day activities of Quality Inspectors and Quality Leads, ensuring products meet company quality standards, customer requirements, engineering specifications, and applicable codes. The role drives quality performance throughout manufacturing operations, supports issue resolution, and promotes a culture of quality across the organization. The supervisor leads and develops quality personnel, manages daily operations and staffing, and ensures inspections follow approved procedures and acceptance criteria. The role coordinates with manufacturing and other functions to address nonconformances, supplier and material concerns, audits, corrective actions, new product introductions, and process changes. It also monitors, analyzes, and reports quality performance metrics and verifies that improvement actions are effective and sustained. All work must follow company safety standards and regulatory requirements.

Requirements

5+ years of quality or manufacturing experience.
Previous leadership or supervisory experience.
Strong understanding of manufacturing processes and quality controls.
Experience with nonconformance management, root cause analysis, and corrective action processes.
Strong communication and conflict resolution skills.
Ability to lead cross-functional teams.
Working knowledge of Lean Manufacturing and continuous improvement principles.
Proficiency with Microsoft Office and quality reporting systems.

Responsibilities

Lead, coach, develop, and support Quality Inspectors and Quality Leads.
Ensure inspectors and leads are trained, qualified, and provided ongoing coaching and development opportunities.
Manage daily quality operations, staffing assignments, coverage plans, and departmental priorities.
Ensure product inspections follow approved procedures, specifications, and acceptance criteria.
Lead nonconformance identification, containment, escalation, and resolution, coordinating cross-functional support as needed.
Partner with Manufacturing, Engineering, Product Management, Purchasing, and Operations to resolve quality concerns.
Monitor quality trends, defect data, Internal DPU performance, and recurring issues to identify improvement opportunities.
Support implementation of quality gates, inspection plans, standardized work instructions, and process controls.
Ensure corrective actions are completed effectively and verified for sustained improvement.
Validate corrective and preventive action effectiveness through Process Audits, Layered Process Audits (LPAs), data analysis, and follow-up verification.
Facilitate communication between shifts and maintain visibility of quality-related issues.
Support customer audits, internal audits, and quality investigations.
Promote compliance with company policies, customer requirements, and quality management system requirements.
Support new product introductions and manufacturing process changes.
Ensure work is performed in accordance with company safety standards and regulatory requirements.
Track and report quality performance metrics, including Internal DPU, defects, nonconformances, escapes, rework, inspection effectiveness, audit findings, and quality gate performance.
Lead daily review of Internal DPU trends by production line, value stream, product family, and manufacturing tier to prioritize improvement actions.
Coordinate with Purchasing and suppliers on containment, incoming quality concerns, supplier corrective actions, and material quality improvement initiatives.
Maintain ownership of manufacturing quality gate execution and ensure inspection requirements are consistently applied across operations.
Perform other duties as required.