Quality Supervisor

Hood Container Corporation•Chicago, IL

About The Position

Hood Container Corporation is seeking a hands-on Quality & Safety Supervisor for its Chicago Packaging Services facility. The role supports safe operations, consistent product quality, and continuous improvement across the plant. The supervisor partners with the Plant Manager and department leaders to advance facility quality and safety objectives, promote accountability, and ensure compliance with company policies, regulations, and customer expectations. The position also serves as a liaison between customers and production teams to address quality concerns and strengthen operational performance.

Requirements

Previous experience in quality assurance, quality control, and/or safety leadership in a manufacturing or packaging environment.
Knowledge of quality management systems, regulatory requirements, and audit processes, including ISO and AIB.
Experience leading teams, conducting investigations, and implementing corrective and preventive actions.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage multiple projects, prioritize effectively, and thrive in a complex, fast-paced environment.

Nice To Haves

Bachelor's degree in Quality, Safety, or a related field.
Bilingual in Spanish.
Government or professional training and compliance courses, such as OSHA 30-hour training.

Responsibilities

Oversee the plant's quality and safety management processes in accordance with company policy, and lead the Quality Control team.
Develop and implement safety guidelines, quality management systems, procedures, and best practices, and train employees on them.
Establish, maintain, and monitor quality standards, performance metrics, and improvement initiatives.
Collaborate with customer service, design, and plant operations teams to understand and meet customer requirements and product specifications.
Address customer quality concerns and provide assistance and feedback on quality issues, job specifications, and products.
Lead root cause analysis, corrective actions, and follow-up communications with customers.
Coordinate and facilitate internal and external regulatory and customer audits related to quality and food safety, including ISO and AIB audits.
Identify ways to reduce customer credits and quality-related losses, improve production efficiency, and lower operating costs.
Set, track, and communicate goals and performance metrics for internal and external customer complaints, ensuring timely resolution and continuous improvement.
Manage supplier quality performance, including supplier audits, issue resolution, and corrective-action follow-up.
Lead and oversee plant safety initiatives, employee engagement, safe work practices, and compliance with safety regulations and company policies.
Work with plant leadership to identify workplace hazards, investigate incidents, implement corrective actions, and improve safety performance.
Coach, train, and guide employees and supervisors on quality standards, safety expectations, and accountability.