Quality Supervisor

Hood Container Corporation•Chicago, IL

About The Position

Hood Container Corporation is seeking a hands-on Quality & Safety Supervisor for its Chicago Packaging Services facility. The role supports the facility’s quality and safety objectives in partnership with the Plant Manager and department leaders. It promotes accountability and compliance with company policies, regulatory requirements, and customer expectations, while serving as a liaison between customers and production teams to address quality concerns and strengthen operational performance. The supervisor oversees quality and safety management processes, leads the Quality Control team, develops and trains employees on systems and procedures, and maintains quality standards and performance metrics. The role coordinates audits, manages customer and supplier quality concerns, leads root cause analyses and corrective actions, and advances plant safety initiatives and continuous improvement.

Requirements

Previous experience in quality assurance, quality control, and/or safety leadership within a manufacturing or packaging environment.
Knowledge of quality management systems, regulatory requirements, and audit processes, including ISO and AIB.
Experience leading teams, conducting investigations, and implementing corrective and preventive actions.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage multiple projects, prioritize effectively, and work in a complex, fast-paced environment.

Nice To Haves

Bachelor’s degree in Quality, Safety, or a related field.
Bilingual Spanish skills.
Government or professional training and compliance courses, such as OSHA 30-hour training.

Responsibilities

Oversee the plant’s quality and safety management processes in accordance with company policy and provide leadership and direction to the Quality Control team.
Develop, implement, and train employees on safety guidelines, quality management systems, procedures, and best practices.
Establish, maintain, and monitor quality standards, performance metrics, and improvement initiatives.
Collaborate with customer service, design, and plant operations leaders to understand and meet customer requirements and product specifications.
Address customer quality concerns, lead root cause analyses and corrective actions, and communicate follow-up with customers.
Coordinate internal and external regulatory and customer audits related to quality and food safety systems, including ISO and AIB audits.
Identify opportunities to reduce customer credits and quality-related losses, improve production efficiency, and reduce operating costs.
Establish, track, and communicate goals and metrics for customer complaints, ensuring timely resolution and continuous improvement.
Manage supplier quality performance, including supplier audits, issue resolution, and corrective-action follow-up.
Lead plant safety initiatives and promote employee engagement, safe work practices, and compliance with safety regulations and company policies.
Partner with plant leadership to identify workplace hazards, investigate incidents, implement corrective actions, and improve safety performance.
Coach, train, and guide employees and supervisors on quality standards, safety expectations, and accountability.