Quality Supervisor

Lightera•Carrollton, GA

About The Position

The Quality Supervisor organizes and schedules the daily activities of in-process and final inspectors, ensuring customer and company specifications are met and cable testing is prioritized by customer ship dates. The role assigns corrective actions and final dispositions for open hold tags, follows up on completion, and provides technical and hands-on support to resolve quality issues. The supervisor leads the Quality Team’s day-to-day work, develops and maintains quality control systems, and oversees standards and procedures for product inspection, testing, and evaluation. The role monitors testing activities, reviews cable and raw-material testing procedures and results, helps troubleshoot problems, and supports product areas with data gathering and analysis. It also investigates customer complaints and maintains required reports, audits, records, and documentation. This position has people-management responsibilities, including staffing and scheduling, interviewing inspector candidates, training and certification coordination, performance reviews, attendance reporting, and disciplinary actions. The supervisor is expected to foster teamwork and employee development, support company safety, health, and wellness initiatives, and control costs without compromising quality, safety, or service. The role may need to be available to address critical items 24/7.

Requirements

Bachelor’s degree in a technical or business discipline.
2–4 years of quality experience or experience in a related area.
5–7 years of manufacturing experience, with strong emphasis on Quality Management.
3–5 years of proven leadership experience leading and developing people.
Previous manufacturing experience at the supervisory or management level.
Ability to motivate, influence, train, and develop people.
Strong written and verbal interpersonal and communication skills.
Advanced computer skills, including Microsoft Office applications.
Excellent time-management, prioritization, motivational, and organizational skills.
Ability to organize and prioritize work to best meet company objectives.
Ability to work with multicultural personnel with diverse backgrounds and education.
Ability to train and delegate team members to cover all assignments.
Ability to be available to address critical items in a timely manner, 24/7.
Ability to understand team members’ needs in order to motivate them.
Ability to communicate thoroughly with support operations and upper management.

Nice To Haves

Bachelor’s degree in Engineering.
Experience in fiber cable manufacturing.
Strong background in managing labor, materials, and cost.
Knowledge of Hoshin Kanri, SGA’s, and Lean Six Sigma principles.

Responsibilities

Organize and schedule the daily activities and workflow of in-process and final inspectors.
Ensure customer and company specifications are met and prioritize cable testing according to customer ship dates.
Assign corrective actions and final dispositions for open hold tags, and follow up to ensure completion.
Provide technical and hands-on support to resolve quality issues.
Lead and direct Quality Team members and organize their workflow and schedules.
Develop, implement, and maintain quality control systems.
Oversee standards, methods, and procedures for inspecting, testing, and evaluating company products.
Recommend corrective actions needed to ensure conformity with quality specifications.
Ensure finished products conform to customer and company standards and applicable good manufacturing practices regulations.
Monitor work-group activities and cable status in the test area; help troubleshoot and correct problems.
Review cable and raw-material testing procedures, test data, documentation, and paperwork for orders ready for testing.
Assist with testing procedure setup, testing, and training as needed.
Assist product support areas in gathering and analyzing data.
Conduct staff and employee meetings and administer company policies, including discussing policy issues and disciplinary actions.
Investigate and respond to customer complaints.
Maintain required daily, weekly, and monthly reports, audits, and documentation.
Review testing status in the Final Test Lab, Raw Materials Testing, and Product Qualification areas; determine priorities and assign work.
Prepare or review safety reports, disciplinary actions, time and attendance reports, vacation requests, output reports, and procedure changes as required.
Review quality problems cited on hold or stop tags and follow up to ensure corrective actions have taken place.
Interview external and internal applicants for open quality inspector positions.
Work with Human Resources to implement and administer the Quality Department Training and Certification program and maintain training records.
Prepare weekly time and attendance reports and maintain employee attendance records.
Review employee performance and administer disciplinary action as required.
Schedule staffing to maintain adequate coverage.
Build teamwork and ownership, and help associates develop skills needed to meet business objectives.
Serve as a role model for safe work practices, maintain an organized work area, use and store PPE properly, and champion Safety, Health, and Wellness initiatives.
Control costs without sacrificing quality, safety, or service, and train and delegate team members to cover assignments.
Communicate thoroughly with support operations and upper management and address critical items in a timely manner.