Quality Supervisor

Zekelman Industries•Plymouth, MI

18d

About The Position

The Quality Supervisor reports to the Department Manager and leads and enhances quality assurance processes for the plant. The role implements and audits quality programs, ensures compliance with industry standards, supervises quality inspectors and laboratory activities, and drives continuous improvement initiatives. The supervisor supports product and customer compliance by coordinating testing and reporting, investigating customer complaints, and implementing corrective actions. The position also oversees gauge calibration, quality documentation, plant trials, and special projects, while promoting health and safety practices in accordance with regulatory requirements and company policies.

Requirements

High school diploma required.
At least 3 years of experience in an industrial or manufacturing environment, including prior quality auditing experience.
Strong knowledge of and hands-on experience with ISO 9001:2015 Quality Management Systems.
Previous supervisory experience leading quality teams in a manufacturing environment.
Ability to motivate and coordinate efforts across multiple teams.
Effective leadership skills and experience managing direct reports.
Ability to analyze complex issues, implement corrective actions, and drive process improvements.
Strong computational and analytical skills to assess quality data and trends.
Excellent written and verbal communication skills for interacting with cross-functional teams and customers.
Experience creating detailed reports and documentation related to quality inspections, audits, and customer claims.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

Nice To Haves

College degree in a relevant field.
Experience with ERP and quality management software.

Responsibilities

Implement and audit quality-related activities and processes to ensure compliance with ISO 9001 standards.
Conduct internal Quality Management System audits and work-station audits to verify adherence to quality procedures.
Conduct daily inspections of key plant processes and enforce corrective actions as needed.
Train hourly teammates on quality standards, procedures, and continuous improvement initiatives.
Supervise Quality Inspectors and laboratory activities, ensuring accurate testing and compliance with specifications.
Manage the gauge calibration program and conduct daily audits of gauges used throughout the facility.
Maintain accurate and up-to-date quality documentation, records, and reports.
Coordinate testing and reporting for customer product claims and sample requests.
Lead investigations into customer complaints, identify root causes, and implement corrective actions.
Drive continuous improvement and yield enhancement projects to improve product quality and reduce waste.
Coordinate and report on plant trials involving new materials, processes, or equipment.
Support and lead special projects as directed by the Quality Manager.
Promote and enforce health and safety practices in accordance with regulatory requirements and company policies.
Ensure compliance with industry and company safety standards and participate in audits and safety initiatives.