Quality Supervisor - Parts/Kits

Pride Mobility Products Corporation•Duryea, PA

About The Position

The Quality Supervisor directly supervises the Quality Receiving Inspection team to achieve operational efficiency, meet or exceed quality and productivity goals, and maintain compliance with organizational and regulatory requirements. The role oversees inspection of component parts, kits, and subassemblies; supports disposition of rejected and nonconforming items; monitors performance; and works with Quality Engineering, Production, Manufacturing, Engineering, and other departments to resolve quality and operational issues. The supervisor also assigns, trains, and develops employees; coordinates staffing and priorities; supports performance management and employee development; promotes continuous improvement, Lean principles, Visual Factory practices, safety, and a positive team environment; and maintains required records and documentation. Duties may be modified or supplemented as necessary.

Requirements

At least 3 years of Quality Assurance experience.
At least 2 years of experience reviewing and dispositioning nonconforming material.
High school diploma or GED.
Must be legally authorized to work in the United States without sponsorship now or in the future.
Must be a team player who is friendly, professional, detail-oriented, and honest.
Ability to multitask, problem-solve, and prioritize in a fast-paced working environment.
Ability to guide, direct, and motivate staff.
Ability to take initiative and achieve results without direct supervision.
Ability to use inspection and measuring equipment, including height gauges, calipers, micrometers, durometer, and optical comparator, as well as hand tools and standard power tools.
Ability to apply measurement principles to root cause analysis and preventive action.
Ability to use mathematical skills to resolve measurement-related problems.
Ability to read, interpret, and follow instructions, policies, procedures, and process guidelines.
Ability to lift, push, or pull 40 pounds.
Relentless drive to achieve advancement and continuous improvement.
Strong emotional intelligence and collaboration skills.
Willingness to learn and adapt to new work methods.
Basic working knowledge of Microsoft Word and Excel.
Excellent presentation, verbal, and written communication skills.
Strong leadership, employee development, and coaching skills.
Strong organizational skills to schedule tasks and develop realistic action plans while considering time constraints and resource availability.
Thorough knowledge of the measurement tools and equipment needed to perform required tasks.

Nice To Haves

Basic working knowledge of Oracle.
At least 3 years of experience directing other employees’ work as a lead or supervisor.
At least 3 years of Quality Assurance experience in a manufacturing-related environment.
At least 1 year of experience using Six Sigma or the seven basic quality tools.
Current or previous successful employment with Pride Mobility Products Corporation.
American Society for Quality (ASQ) certification.

Responsibilities

Supervise Receiving Inspection personnel inspecting and testing component parts, kits, and subassemblies.
Sort, inspect, test, and determine the disposition of rejected parts and components as needed.
Identify out-of-tolerance conditions and coordinate corrective actions.
Review nonconforming product and scrap data for unusual patterns and trends.
Review and approve inspection reports completed by the Receiving Inspection team.
Monitor and report key performance indicators to management.
Coordinate priorities and staffing with Finished Goods Inspections and Conversions to meet daily goals and provide leadership coverage as needed.
Collaborate with Quality Engineering to develop and improve procedures, processes, work instructions, inspection plans, and reports.
Participate in Material Review Board meetings and oversee scrapping of parts as authorized by the board.
Assist Production with quality issues and coordinate third-party rework, including documentation and notification of costs charged back to suppliers.
Determine the disposition of production rejects and return-to-vendor items and enter records into ProductionWare (Matrix).
Document shipping damage and record parts placed on Quality Hold in the appropriate database.
Assist Manufacturing and Engineering in resolving process and operational concerns.
Lead by example and promote open communication, trust, and a positive team environment.
Help maintain clean, organized work areas, keep aisles and walkways clear, and conduct regular safety audits.
Assist with processing time-off requests through the time management system while maintaining appropriate departmental staffing.
Ensure personnel complete required training on new and updated procedures in the Learning Management System (Litmos).
Ensure compliance with FDA and OSHA requirements and company policies and procedures.
Reinforce Lean principles and Visual Factory practices, including 5S and visual controls.
Assist with maintaining required administrative records and documents for assigned areas.
Assist management with documenting and communicating objectives, supporting employee morale, motivating team members, conducting performance appraisals, addressing performance issues, and enforcing policies, procedures, best practices, and applicable law.
Ensure safety and security rules are observed and promptly report accidents, incidents, or injuries to management.
Complete annual CTPAT Security Training.
Assign, train, and develop employees based on experience and departmental goals.
Assist with developing goals and objectives and measuring outcomes.
Focus on continuous improvement and demonstrate good business judgment.
Work effectively with all company departments to exceed internal and external expectations.