Quality Supervisor - Parts/Kits

Pride Mobility & Quantum Rehab•Duryea, PA

About The Position

The Quality Supervisor directly supervises the Quality Receiving Inspection team to achieve operational efficiency, meet or exceed quality and productivity goals, and maintain compliance with organizational and regulatory requirements. The role oversees inspection and disposition of component parts, kits, subassemblies, and nonconforming materials; monitors performance and trends; and coordinates inspection priorities, staffing, corrective actions, and rework. The supervisor collaborates with Quality Engineering, Production, Manufacturing, Engineering, and other Pride departments to improve procedures and resolve quality and operational concerns. The position also leads, trains, and develops employees; supports team performance and morale; maintains records and organized work areas; and reinforces safety, security, Lean, 5S, Visual Factory, FDA, OSHA, and company requirements. The stated schedule is 6:00 a.m. to 2:30 p.m., at an hourly rate of $22.59.

Requirements

At least 3 years of Quality Assurance experience.
At least 2 years of experience reviewing and dispositioning nonconforming material.
High school diploma or GED.
Must be legally authorized to work in the United States without sponsorship now or in the future.
Must be a team player, friendly, professional, detail-oriented, and honest.
Ability to multitask, problem-solve, and prioritize in a fast-paced work environment.
Ability to guide, direct, and motivate staff.
Ability to take initiative and get results without direct supervision.
Ability to use inspection and measuring equipment, including height gauges, calipers, micrometers, durometer, and optical comparator, as well as hand tools and standard power tools.
Ability to apply measurement principles to specific problems in root cause analysis and preventative action.
Ability to use mathematical skills to resolve measurement-related problems.
Ability to read, interpret, and follow instructions, policies, procedures, and process guidelines.
Ability to lift, push, or pull 40 pounds.
Relentless drive to achieve advancement and continuous improvement.
Strong emotional intelligence and collaboration skills.
Willingness to learn and/or adapt to new work methods.
Basic working knowledge of Microsoft Word and Excel.
Excellent presentation, verbal, and written communication skills.
Strong leadership, employee development, and coaching skills.
Strong organizational skills to schedule tasks and develop realistic action plans while considering time constraints and resource availability.
Thorough knowledge of measurement tools and equipment needed to perform required tasks.

Nice To Haves

Basic working knowledge of Oracle.
At least 3 years of experience directing the work of other employees as a Lead or Supervisor.
At least 3 years of Quality Assurance experience in a manufacturing-related environment.
At least 1 year of experience using Six Sigma or the seven basic quality tools.
Current or previous successful employment experience with Pride Mobility Products Corporation.
American Society for Quality (ASQ) certification.

Responsibilities

Supervise Receiving Inspection personnel inspecting and testing component parts, kits, and subassemblies.
Sort, inspect, test, and determine the disposition of rejected parts and components as needed.
Identify out-of-tolerance conditions and coordinate corrective actions.
Review nonconforming product and scrap data to identify unusual patterns and trends.
Review and approve inspection reports completed by the Receiving Inspection team.
Monitor and report key performance indicators to management.
Coordinate priorities and staffing with Finished Goods Inspections and Conversions to meet daily goals and provide leadership coverage as needed.
Collaborate with Quality Engineering to develop and improve procedures, processes, work instructions, inspection plans, and reports.
Participate in Material Review Board meetings and oversee authorized scrapping of parts.
Assist Production with quality issues and coordinate third-party rework, including documentation and notification of costs charged back to suppliers.
Determine disposition of production rejects and return-to-vendor items and enter records into ProductionWare (Matrix).
Document shipping damage and record parts placed on Quality Hold in the appropriate database.
Assist Manufacturing and Engineering in resolving process and operational concerns.
Promote open communication, trust, and a positive team environment by leading by example.
Help maintain clean, organized work areas, keep aisles and walkways clear, and conduct regular safety audits.
Assist with processing time-off requests through the time management system while maintaining appropriate departmental staffing.
Ensure personnel complete required training on new and updated procedures in the Learning Management System (Litmos).
Ensure compliance with FDA and OSHA requirements and Pride policies and procedures.
Reinforce Lean principles and Visual Factory practices, including 5S and visual controls.
Maintain required administrative records and documents for assigned areas of responsibility.
Assist management with documenting and communicating objectives, supporting employee morale, motivating team members, conducting performance appraisals, addressing performance issues, and enforcing policies, procedures, best practices, and applicable law.
Ensure safety and security rules are observed and promptly report accidents, incidents, or injuries to management.
Complete annual CTPAT Security Training.
Assign, train, and develop employees based on experience and departmental goals.
Assist with developing goals and objectives and measuring outcomes.
Focus on continuous improvement and demonstrate good business judgment.
Work effectively with all Pride departments to exceed internal and external expectations.
Perform other duties as necessary; Pride retains discretion to modify duties or assign other duties.