Quality Supervisor

Kraft Heinz • Holland, MI

5d

About The Position

The Quality Supervisor leads off-shift food safety and quality initiatives at the facility while supporting sanitation supervision. The role evaluates daily production, updates programs and documentation, and verifies that food safety, quality, and food defense programs remain compliant. Areas of focus include Kraft Heinz policies, KHMS, HACCP, FDA regulations, FSSC, religious laws, and state laws. The supervisor learns facility production processes and regulatory equipment, verifies equipment functionality and trained-program compliance, and communicates and coaches employees at all levels.

The position maintains quality and sanitation programs, supports site auditing and KHMS/ISO activities, trains and mentors off-shift teams, and helps prepare for certifications, inspections, and regulatory visits. It leads sanitation audits and improvement projects, oversees environmental controls, supports product hold/release and disposition, and completes validation studies for CCPs, OPRPs, and other significant controls. The supervisor also maintains quality data and trends, performs net-content analyses, supports equipment commissioning and startup, and participates in change control. This role is the point of contact for meetings affecting third shift.

Requirements

• The posting prefers at least 3 years of experience in a quality, production, or sanitation department within the food industry, including at least 3 years in a leadership position in a food manufacturing facility.
• Strong understanding of HACCP principles, food-safety regulations, quality management systems, sanitation run rules, production processes, and the KHMS framework, if applicable.
• Strong leadership, technical, communication, delegation, and organizational skills, with keen attention to detail.
• Proficiency in Microsoft Office, SAP, Agile, and matrix databases is preferred.
• Ability to perform the described physical duties, including standing, reaching, stooping or kneeling, and lifting or moving loads of varying weights up to less than 50 pounds.

Nice To Haves

• At least 3 years of experience in a quality, production, or sanitation department within the food industry.
• At least 3 years in a leadership position in a food manufacturing facility.
• Strong understanding of HACCP principles, food-safety regulations, quality management systems, sanitation run rules, production processes, and the KHMS framework, if applicable.
• Proficiency in Microsoft Office, SAP, Agile, and matrix databases.

Responsibilities

• Lead the department in maintaining food safety and quality programs at a high level of compliance.
• Support planning, defining, and directing the site's audit control program to ensure compliance with procedures, policies, GMP standards, Kraft Heinz requirements, and applicable laws.
• Perform assignments in accordance with 5S, Six Sigma, and Lean Manufacturing initiatives.
• Support the KHMS system and operational standards in the plant accountability list.
• Train, mentor, and lead off-shift Quality, Maintenance, Materials, and Production team members toward quality program goals.
• Support the site KHMS/ISO Coordinator and monitor the plant KHMS program against Kraft Heinz and FSSC/ISO audit standards.
• Facilitate and co-lead the cross-functional site quality team and participate with Kraft Heinz corporate to support site certifications.
• Ensure Specification, KPI, KHMS, FSSC, ISO, and Golden Rules plans are maintained and executed.
• Support internal and external inspections and regulatory visits; lead off-shift audit preparation, accompany inspectors, complete reports, and communicate findings to process owners.
• Lead follow-up on non-conformances and provide appropriate responses for off-shift risks.
• Review and approve minor change requests.
• Monitor weekly sanitation records, follow up on compliance, and ensure adherence to programs and established food-safety limits.
• Lead sanitation improvement, automation, and expansion projects.
• Direct and report on plant sanitation programs, including PSS, RSS, PIC/PEC, expansion, and extended runs.
• Direct sanitation environmental control programs, including clean-equipment swabs, environmental monitoring, and pathogen testing.
• Coordinate and conduct full sanitation audits, including equipment tear-downs, to verify cleaning effectiveness.
• Perform assignments in accordance with GMPs, policies, and procedures.
• Support compliance with hold/release documentation and product disposition.
• Complete and lead validation studies for CCPs, OPRPs, and other significant controls using approved methodologies.
• Maintain Quality Suite to track and trend quality-check data and create new projects as needed.
• Perform net-content calculation analyses for new SKUs to meet NIST requirements and for retargeting existing SKUs.
• Audit, report, and trend compliance with Golden Rules and other quality principles.
• Provide off-shift expertise and support other shifts, including participating in equipment commissioning and startup and ensuring quality and food-safety procedures are standardized.
• Follow approved control-of-change procedures, including reviewing partial HACCP plans and issuing Agile change requests as needed.
• Serve as the point of contact for meetings impacting third shift.

Benefits

• Performance-based bonus eligibility.
• Healthcare coverage for employees and eligible dependents.
• Paid time off and company holidays.
• Leave of absence.
• Flexible work arrangements.
• Recognition, training, and learning opportunities.
• Employee Assistance Program, wellbeing programs, and family support programs.
• 401(k).
• Life insurance.
• Accidental death and dismemberment coverage.
• Disability coverage.
• Medical, prescription drug, dental, and vision coverage.
• Screenings and assessments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed