Quality Supervisor

JSP•Blackman Charter Township, MI

About The Position

The Quality Supervisor designs and manages the plant quality system and activities needed to ensure customers receive conforming products from the molding department. The role covers applicable quality requirements and certifications, including IATF, CCC, and UL, as well as quality activities for new program launches. The supervisor promotes consistent best practices across molding plants for calibration systems, CMM equipment and methods, fixture design, and gaging, in accordance with customer and quality-system requirements. The position directs plant activities to achieve and maintain quality-system certifications and customer satisfaction, manages plant-level Quality Department personnel, and provides feedback on supplier selection and development. The Quality Supervisor is the plant’s first point of contact and local authority for quality. The role leads quality-system implementation and audits, customer and internal issue resolution, supplier quality activities, continuous improvement, and quality planning for new or experimental processes. It may require unplanned and international travel to customer locations, including for quality support and PPAP reviews.

Requirements

Associate degree in a technical discipline.
Interpersonal and organizational skills.
Leadership ability and effective written and verbal communication skills.
Knowledge of IATF 16949 and ISO 9001 quality systems.
Knowledge of the JSP EHS system.
Statistical analysis skills.
Mechanical aptitude.
Advanced-user proficiency with Microsoft Word, Excel, and email.
GD&T proficiency.
3–5 years of experience working in an automotive manufacturing facility.
At least 2 years of demonstrated SPC experience.
Gage design aptitude.
3–5 years of experience using problem-solving tools such as 5 Whys and 8D.

Nice To Haves

Bachelor’s degree in a related field.
Basic project-management skills.
Proficiency in CMM programming and operation, including theory and use.

Responsibilities

Manage plant-level procedures consistent with IATF 16949, ISO 9001, and corporate goals; mentor other departments in developing and implementing quality systems to obtain and maintain registration.
Maintain, prepare, and issue supporting documentation; perform lead auditor duties during system audits; conduct Layered Process Audits as required; and participate in daily Fast Response Meetings.
Supervise plant-level Quality Department personnel, including work assignments, performance planning and evaluations, scheduling, disciplinary actions, and participation in merit increases; ensure direct reports follow JSP EHS system requirements.
Prepare, conduct, supervise, and report quality activities in accordance with IATF 16949, CCAP, ISO 9001, APQP, PPAP, MSA, SPC, FMEA, and Control Plan requirements, including capability studies, dimensional layouts, gage studies, volume analysis, and supporting documentation.
Supervise maintenance of non-commercial inventory and assist with special runs and analyses supporting process and product improvements.
Delegate or prepare customer-specific part shipments and trials, including PPAP, GP-11, 1A, 2A, and Null Series trials.
Resolve internal and customer-reported quality issues; determine and implement containment; collect data; conduct root-cause analysis; recommend solutions; verify corrective-action effectiveness; and prepare and submit internal or external responses.
Travel to customer locations when needed, including unplanned and international travel, to address quality concerns or provide support.
Review new-part and product designs, identify potential problems, and provide solutions; design gages and quality schemes to ensure conforming product.
Research alternative test equipment, procedures, or systems when existing QC tests lack the desired reliability or precision.
Review potential suppliers for sourcing and provide input to supplier risk assessments; identify supplier pass-through items that may be key product characteristics; review and approve supplier PPAPs; support traceability of supplier nonconformances; and communicate customer-specific requirements to suppliers, including through periodic compliance visits.
Manage and coordinate studies, analyze information and data, and promote continuous improvement in molding.
Ensure new processes have robust error-proofing, using APQP and statistical tools as appropriate; recommend and communicate technical solutions and further actions to manufacturing.
Develop technical knowledge during start-up of new, experimental, or innovative processes and related equipment; assess workload and prioritize tasks according to business needs.
Fill in for Quality Engineers and the Quality Manager as required, including contacting customers and making decisions about disposition or repair of nonconforming product.
Determine and promote best practices for gaging, CMM usage, and calibration systems across molding facilities.
Direct sorting of suspect product for internal or external customer concerns.
Travel to customer locations for PPAP review or quality support.
Perform other duties assigned by the manager, supervisor, or designee.