Quality Supervisor

Lincoln Electric•Plymouth Charter Township, MI

22d•$77,000 - $110,000

About The Position

Lead and continuously improve the Quality Management System for the RedViking Production Panel Build Operation. The role owns quality planning, inspection strategy, customer quality requirements, warranty management, corrective actions, traceability, quality reporting, and continuous improvement. It partners with Manufacturing Engineering, Production, Supply Chain, and customers to ensure products meet performance, workmanship, regulatory, and customer requirements while improving operational quality performance.

Requirements

Bachelor's degree in Quality, Engineering, Manufacturing, Industrial Technology, or a related field; equivalent experience is considered.
At least 5 years of Quality Assurance or Quality Control experience in a manufacturing environment.
Experience developing, implementing, or maintaining Quality Management Systems.
Experience with customer quality requirements, audits, warranty management, corrective actions, and quality reporting.
Experience leading root-cause analysis and structured problem-solving activities.
Strong understanding of ISO 9001 requirements, inspection methods, measurement systems, quality planning, and statistical analysis techniques.
Experience with MES, ERP, QMS, and traceability systems.
Strong analytical, organizational, communication, and leadership skills.
Proficiency in Microsoft Excel and quality data analysis tools.

Nice To Haves

At least 2 years of leadership experience managing quality personnel, inspectors, or technicians is preferred.

Responsibilities

Lead the development, implementation, maintenance, and continuous improvement of the Quality Management System (QMS) to meet customer, regulatory, and company requirements in a high-volume manufacturing environment.
Develop and maintain Quality Plans, Control Plans, Inspection Plans, Acceptance Criteria, Sampling Plans, Test Procedures, and Quality Standards.
Oversee incoming, in-process, and final inspection and product testing.
Establish and manage First Article Inspection (FAI) processes for new product introductions, engineering changes, and customer-specific requirements.
Ensure product traceability, device history records, manufacturing execution system (MES) accuracy, QMS integrity, and documentation compliance throughout manufacturing.
Administer quality records, including nonconformances, deviations, customer complaints, audit findings, corrective actions, and quality metrics.
Serve as the primary contact for customer quality assurance activities, including audits, complaints, corrective actions, reporting, and performance reviews.
Lead root-cause investigations and corrective actions using structured methods such as 8D, 5 Whys, Fishbone (Ishikawa), Pareto Analysis, and CAPA.
Manage warranty claims, failure analysis, field quality issues, and corrective action implementation; drive improvement based on customer feedback and performance trends.
Partner with Manufacturing Engineering and Production to improve first-pass yield, process capability, workmanship standards, defect reduction, and manufacturing quality performance.
Collaborate with Supply Chain and suppliers to resolve supplier quality issues, conduct investigations, and drive Supplier Corrective Action Requests and supplier development.
Supervise and develop Quality Control Inspectors and Quality Technicians, including training, certification, performance management, workforce planning, and professional development.
Plan, lead, and support internal, customer, supplier, and quality system audits, as well as ISO 9001 compliance assessments.
Ensure compliance with ISO 9001, customer-specific requirements, regulatory standards, and internal quality procedures.
Develop and maintain quality dashboards, reports, and metrics to communicate trends, risks, and improvement opportunities to leadership and customers.
Support new product introductions and engineering changes through risk assessments, validation, inspection planning, and production readiness reviews.
Lead continuous improvement initiatives to reduce defects, rework, warranty claims, and cost of poor quality.
Establish and monitor quality KPIs, including FPY, customer escapes, warranty claims, NCR volume, corrective action closure time, audit finding closure, and customer complaint rates.