Quality Supervisor

UNC Health Appalachian•Boone, NC

25d•Onsite

About The Position

As a Quality Supervisor in the Laboratory at UNC Health Appalachian, you’ll serve as the laboratory’s quality management leader and technical resource for regulatory compliance, accreditation readiness, performance improvement, and quality assurance. You’ll partner with laboratory leadership, technical supervisors, medical staff, and organizational quality departments to develop, implement, monitor, and improve the laboratory Quality Management Program. This is an opportunity to shape the quality and safety of laboratory services across our health system while working alongside dedicated healthcare professionals in the beautiful Blue Ridge Mountains.

Requirements

Bachelor’s degree required
Minimum of 5 years of clinical laboratory experience required.
Minimum of 2 years of laboratory quality, regulatory, technical, supervisory, or leadership experience required.
Experience with CAP, CLIA, AABB, Joint Commission, and CMS regulatory requirements.
Experience with quality management systems, performance improvement methodologies, and accreditation preparation.
Working knowledge of CAP, CLIA, AABB, Joint Commission, and CMS requirements, and of quality management systems and performance improvement methodologies.
Significant knowledge of the principles and practices of departmental clinical processes, with familiarity with departmental equipment.
Knowledge of acute care operations of the department and information systems.
Analytical skills for data collection, trending, benchmarking, and reporting.
Working knowledge of MS Word and MS Excel.
Ability to communicate courteously and effectively with staff, physicians, and leadership, acting within the chain of command.
Exceptional customer service to staff, physicians, and colleagues.
Prolonged sitting, standing, and walking; frequent bending, squatting, kneeling, twisting, turning, and reaching.
Lift, carry, push, or pull 50+ lbs.
Manual dexterity and mobility; frequent hand, finger, and wrist repetition; near visual acuity and close eye work.
Regular exposure to bloodborne pathogens, laboratory reagents, and hazards from electrical/mechanical equipment.
Exposure to vibration and cramped spaces; infrequent exposure to ionizing/nonionizing radiation.

Nice To Haves

American Society for Clinical Pathology (ASCP) certification.
Certified Professional in Healthcare Quality (CPHQ).
ASQ quality certifications.
AABB quality or blood bank experience.

Responsibilities

Lead the laboratory Quality Management Program, collaborating with laboratory leadership, technical supervisors, medical staff, and organizational quality departments to develop, implement, monitor, and improve it.
Oversee quality indicators, occurrence management, competency assessment programs, and document control.
Review validation and verification activities and monitor proficiency testing performance.
Lead inspection readiness and accreditation activities.
Implement corrective actions and drive continuous process improvement initiatives.
Provide analytical support to laboratory leadership through data collection, trending, benchmarking, and reporting to support operational and strategic decision-making.
Serve as a technical resource for regulatory compliance and quality assurance.
Promote the mission, vision, and values of UNC Health Appalachian.