Quality Supervisor

Warby Parker • Sloatsburg, NY

24d • $61,250 - $70,000 • Onsite

About The Position

Warby Parker is hiring a Quality Supervisor for its in-house optical lab in Sloatsburg, New York. Reporting to the Quality Manager, this role helps ensure the laboratory delivers a remarkable customer experience and meets or exceeds Warby Parker’s quality standards. The position combines product-quality oversight with team leadership, training, and employee development.

Requirements

• At least 2 years of Quality Assurance and/or Quality Control experience in a large-scale manufacturing environment.
• Experience with people management in an industrial environment.
• Not listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
• Passion for delivering quality products that meet or exceed company standards.
• Inquisitive and analytical, with an interest in root-cause analysis and corrective action to resolve personnel issues.
• Ability to build respect quickly within a team and across stakeholder groups; positive team leader and exceptional team player.

Nice To Haves

• Dispensing optician license; New York license preferred.
• Previous experience working on regulated products, in made-to-assemble production, or at a large optical lab.
• Fluency in both English and Spanish.

Responsibilities

• Work with the Quality Manager to monitor, evaluate, analyze, and improve product quality.
• Own key facility metrics, including production breakage and return rates.
• Manage, coach, mentor, and develop employees to foster collaboration and improve individual and departmental performance.
• Participate in training and development for production and quality employees to ensure compliance with department SOPs and work processes.
• Complete daily batch audits in various departments to ensure quality standards are met.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Annual vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical education reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed