Quality Manager - Cargo Operation

Alliance Ground International • San Francisco, CA

4d

About The Position

The Quality Manager drives operational excellence by capturing, validating, and analyzing performance data to provide real-time visibility and alignment across the operation. The role connects strategic leadership objectives with day-to-day execution by improving how KPIs are tracked and used. In a data-dependent environment, the Quality Manager serves as an operational anchor for performance monitoring and improvement.

The position addresses gaps in real-time KPI visibility and data accountability, enabling faster decisions, operational alignment, and strategic clarity. It also supports long-term resilience by backing up the current reporting function and helping build a culture of data-driven performance.

Alliance Ground International (AGI) is an independently owned ground handling company serving more than 100 airlines at 61 airports in the U.S. and Canada. The company has more than 12,000 team members and supports over 1.5 billion kilos and 400,000 departures. AGI emphasizes high-quality service and safety.

Requirements

• Bachelor’s degree in business, operations, data analytics, or a related field, or equivalent experience in operations.
• At least 3 years of experience in operations, quality control, or data analysis; logistics or cargo handling experience is preferred.
• Exceptional leadership and team management skills.
• Strong analytical, problem-solving, and decision-making abilities, with attention to detail.
• High proficiency in Microsoft Excel and other financial tools.
• Proficiency in Microsoft Excel, Power BI, and other reporting tools.
• Excellent communication and interpersonal skills, including the ability to translate data into operational strategy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work cross-functionally and lead process improvements.
• Ability to lift up to 10 pounds occasionally, sit for long periods, use close vision, and perform manual dexterity tasks for typing.

Nice To Haves

• Experience in logistics or cargo handling.
• Familiarity with cargo or logistics data systems.

Responsibilities

• Track and validate daily operational KPIs to ensure accuracy, timeliness, and visibility across departments.
• Develop daily, weekly, and monthly reports with actionable insights for operations leadership and frontline supervisors.
• Identify real-time patterns and anomalies to support continuous improvement and reduce reactive management.
• Monitor line haul departures, assess on-time performance, flag delays, and distinguish controllable from uncontrollable delays.
• Analyze flight delay codes to identify and reduce operational bottlenecks.
• Validate container scan compliance from origin to destination and reduce exceptions.
• Track aircraft performance issues related to labor and procedural deficiencies in ramp operations.
• Ensure build plan compliance with LDM timing and container planning accuracy.
• Analyze rolled freight by distinguishing A2G and G2A issues to isolate root causes.
• Back up the Data & Reporting Lead to preserve institutional knowledge and reduce operational risk from single-person dependency.
• Serve as a centralized resource for operational teams, supervisors, and leadership to promote transparency, consistency, and engagement with the KPI process.
• Follow AGI safety, security, and compliance requirements; report hazards and incidents, cooperate with supervisors, follow procedures and training, and attend required training courses.

Benefits

• Paid vacation for full-time qualified employees.
• Medical, dental, and vision coverage for full-time qualified employees.
• Medical coverage for part-time employees.
• Free uniforms.
• Free on-the-job training.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager