Quality Manager - Cargo Operation

AGI • San Francisco, CA

3d

About The Position

The Quality Manager drives operational excellence by capturing, validating, and analyzing performance data to provide real-time visibility and alignment across the operation. The role connects strategic leadership objectives with day-to-day execution by improving how KPIs are tracked and used. It serves as an operational anchor for performance monitoring and improvement, supports faster decision-making and data accountability, and acts as backup to the existing reporting function to help reduce operational risk and build a data-driven performance culture.

The Quality Manager works with operational teams, supervisors, and leadership to maintain transparency, consistency, and engagement with the KPI process. The role covers performance monitoring across line haul departures, flight departure optimization, scan compliance, ramp operations, build plan execution, and rolled freight analysis.

All AGI team members are responsible for following health, safety, security, and compliance requirements. This includes taking reasonable care of their own and others’ safety, cooperating with managers and supervisors, reporting hazards and incidents, following provided training and procedures, understanding AGI policies, and attending required training.

Requirements

• Bachelor’s degree in business, operations, data analytics, or a related field, or equivalent experience in operations.
• At least 3 years of experience in operations, quality control, or data analysis.
• Exceptional leadership and team management skills.
• Strong analytical, problem-solving, and decision-making abilities, with attention to detail.
• High proficiency in Microsoft Excel and other financial tools.
• Excellent communication and interpersonal skills, including the ability to translate data into operational strategy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Excel, Power BI, and other reporting tools.
• Ability to work cross-functionally and lead process improvements in a fast-paced environment.
• Ability to lift up to 10 pounds occasionally, sit for long periods, use close vision, and perform typing requiring manual dexterity.

Nice To Haves

• Experience in logistics or cargo handling.
• Familiarity with cargo or logistics data systems.

Responsibilities

• Proactively track and validate daily operational KPIs to ensure accuracy, timeliness, and visibility across departments.
• Develop daily, weekly, and monthly reports with actionable insights for operations leadership and frontline supervisors.
• Identify operational patterns and anomalies in real time to support continuous improvement and reduce reactive management.
• Monitor line haul departure performance, flag delays, and distinguish controllable from uncontrollable delays.
• Analyze flight delay codes to identify and reduce operational bottlenecks.
• Validate container scan compliance from origin to destination to reduce exceptions.
• Track aircraft performance issues associated with labor and procedural deficiencies in ramp operations.
• Ensure compliance with LDM timing and container planning accuracy in build plan execution.
• Distinguish A2G and G2A issues in rolled freight analysis to isolate root causes.
• Back up the existing Data & Reporting Lead to preserve institutional knowledge and minimize risk from single-person dependency.
• Serve as a centralized resource for operational teams, supervisors, and leadership, promoting transparency and consistency in the KPI process.
• Follow AGI health, safety, security, and compliance requirements; report hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.

Benefits

• Paid vacation for full-time qualified employees.
• Medical insurance for full-time qualified employees and medical coverage for part-time employees.
• Dental insurance for full-time qualified employees.
• Vision insurance for full-time qualified employees.
• Free uniforms.
• Free on-the-job training.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager