Office Duty Manager - Cargo Operation

Alliance Ground International•Chicago, IL

4d•$65,000 - $75,000

About The Position

The Office Duty Manager manages, directs, and coordinates activities relating to cargo account operations, personally or through subordinates. The role establishes, implements, and maintains departmental policies and procedures to ensure cargo operations are safe, efficient, and compliant with Company and governmental regulations. It oversees cargo carriage, flight and load manifests, weight and balance control, and ground handling services related to cargo operations, with authority to direct personnel carrying out this work. The manager coordinates with Company personnel, customers, third-party providers, and government agencies to support regulatory and contract compliance and customer satisfaction. The position also oversees operational audits, departmental manuals and materials, employee training and performance, hazardous materials training, ULD handling procedures, key performance indicators, incident investigations, stakeholder relationships, and the efficient operation of inbound and outbound flights. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, addressing complaints, and resolving issues. The role requires schedule flexibility to accommodate operational demands such as flight delays, cancellations, and ad hoc work, along with adherence to the station's attendance policy. The position requires the ability to lift 50–70 pounds.

Requirements

Effective people management and planning and organizational skills.
Customer-focused and analytical, with good judgment.
Able to work under pressure and as part of a team.
Ability to deal with conflict and resolve issues.
Intermediate computer skills, including working knowledge of Microsoft Office programs.
Excellent English verbal and written communication skills.
Ability to handle stress in a fast-paced environment and meet deadlines.
Ability to concentrate on detail and multitask.
Ability to lift 50–70 pounds.
Ability to adhere to safety practices and programs.
Associate degree from a college or university, three to five years of related experience and/or training, or an equivalent combination of education and experience.
Valid U.S. driver's license.
Successful completion of the required airport badging process and pre-employment drug screen.
Ability to work flexible schedules that may change to meet operational demands.

Nice To Haves

Warehouse management experience preferred.

Responsibilities

Manage, direct, and coordinate cargo account operations, personally or through subordinates.
Establish, implement, and maintain departmental policies and procedures for safe, efficient, and compliant cargo operations.
Oversee cargo carriage, flight and load manifest, and weight and balance control processes, and direct personnel performing this work.
Provide oversight and provisioning of ground handling services related to cargo operations.
Coordinate with Company personnel, customers, third-party service providers, and government agencies to ensure contract and regulatory compliance and customer satisfaction.
Conduct periodic audits of Company cargo operations.
Produce, revise, and distribute departmental training aids, directives, reports, forms, memos, and manuals.
Ensure personnel involved in cargo operations or ground handling of Company aircraft are properly trained.
Evaluate employee training and performance records and develop training to improve efficiency and safety and ensure regulatory compliance.
Maintain the Hazardous Materials Training Program for applicable employees.
Develop and implement policies and procedures for safe and efficient ULD handling.
Lead by example to deliver consistently great customer service.
Ensure compliance with Company safety and security procedures and applicable regulatory standards.
Monitor and report on agreed key performance indicators.
Investigate irregularities, accidents, and complaints in accordance with reporting requirements.
Communicate operational policies and procedures clearly at all levels to promote consistency and standards.
Ensure agreed training is completed and documented.
Build and maintain relationships with internal and external stakeholders.
Resolve issues and conflicts in a timely manner.
Ensure efficient operation of inbound and outbound flights.
Promote integrity, fairness, a positive personal attitude, and respect for others.
Meet the station's attendance policy.
Interview, hire, train, plan and assign work, direct employees, appraise performance, reward employees, address complaints, and resolve issues.