Air Cargo - Manager on Duty

Worldwide Flight Services, Inc.•Dallas, TX

About The Position

The Manager on Duty directs supervisory personnel within an assigned functional area, oversees and advises on staffing requirements, monitors or administers discipline and corrective action, and acts as a liaison between first-level supervisors and upper management. The role proactively monitors assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards, and uses daily feedback to support customer satisfaction. The position maintains and controls operational requirements in accordance with the corporate security program and TSA legislation, ensures required company audits are completed for ongoing compliance, and understands and clarifies the site-specific security plan. The Manager on Duty ensures WFS staff receive and display appropriate company identification badges and applies practices fairly and equitably, treating employees, customers, vendors, and other third parties with respect.

Requirements

Two to five years of previous management or specialist supervisory experience in field service duties.
College degree or equivalent experience.
Airline pricing experience.
Ability to read, analyze, and interpret employee and supervisor handbooks, applicable union contracts, business periodicals, professional journals, technical procedures, government regulations, and airline policy and procedure manuals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from groups, managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
Ability to lift up to 70 lbs. without assistance.

Nice To Haves

Familiarity with personal computer software.
Independent judgment and decision-making skills.
Excellent interpersonal skills and written and oral communication skills.
Ability to read, write, fluently speak, and understand English.

Responsibilities

Direct supervisory personnel within the assigned functional area.
Oversee and advise on staffing requirements.
Monitor or administer discipline and corrective action for subordinates.
Use daily feedback to ensure customer satisfaction.
Act as a liaison between first-level supervisors and upper management.
Proactively monitor employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Maintain and control operational requirements in accordance with the corporate security program and TSA legislation.
Ensure required company audits are undertaken to maintain continuity and compliance.
Read, understand, and clarify implementation of the site-specific security plan.
Ensure WFS staff are issued relevant company identification and display their identification badges.
Administer practices fairly and equitably, treating employees, customers, vendors, and other third parties with respect.
Perform responsibilities specific to the assigned shift.
Report to work on a regular and timely basis.
Operate equipment and maintain necessary licensing, if applicable.