Air Cargo-Lead Agent Cargo-MIA

Worldwide Flight Services, Inc.•Miami, FL

About The Position

The Lead Agent Cargo performs the duties of an Agent Cargo and leads assigned personnel to maintain satisfactory work quantity and quality. The role explains and demonstrates work procedures and methods, including safety; apportions and schedules assigned work; observes and analyzes work methods and results; brings problems to management's attention; and assists management with the use of tools, equipment, and materials. The Lead Agent Cargo also remains alert to the activities of WFS staff, security contractors, and visitors, reports security breaches or suspicious activity, and complies with site security procedures. Agent Cargo duties include computer data entry; preparing flight, import, and export documents; interfacing with U.S. Customs; and accepting and distributing cargo in accordance with applicable air carrier and DOT regulations. The role also supports sales activities by compiling customer lead lists, soliciting orders, discussing and completing sales, quoting prices and terms, preparing sales contracts, and estimating delivery dates based on company schedules. Additional duties include retrieving import and export documents to and from aircraft and following company rules and regulations. This position requires regular, timely attendance and the ability to work rotating shifts, including weekends, holidays, and days off. The work involves a fast-paced eight-hour shift and lifting up to 70 pounds.

Requirements

High school diploma, GED, or equivalent.
Minimum typing speed of 30 WPM.
At least 18 years of age if the position requires driving cargo handling equipment.
Valid driver's license and, if applicable, a Port Authority or Airport Authority permit to use ramp-side service roads.
Ability to drive all cargo handling equipment.
Ability to work rotating shifts, including weekends, holidays, and days off.
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to read and interpret printed instructions and write legibly to complete forms and paperwork.
Ability to communicate issues with different levels of management.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to lift up to 70 pounds, step up to an above-ground level, and handle the stress of a fast-paced eight-hour shift.

Nice To Haves

Ability to read, write, speak fluently, and understand English.
Previous lead experience.
Knowledge of company operations.
Excellent written and oral communication skills.
Knowledge of Worldwide Flight Services rules and regulations.

Responsibilities

Maintain a satisfactory quantity and quality of work by assigned personnel.
Explain and demonstrate work procedures and methods, including safety practices.
Apportion and schedule assigned work.
Observe and analyze work methods and results, bring problems to management's attention, and assist management with tools, equipment, and materials.
Monitor the activities of WFS staff, security contractors, and visitors; report security breaches, suspicious occurrences, or non-compliance with the site security plan.
Comply with site security procedures and company rules and regulations.
Perform Agent Cargo duties, including computer data entry and preparation of flight, import, and export documentation.
Interface with U.S. Customs and accept and distribute cargo in accordance with air carrier and DOT regulations.
Compile customer lists for sales leads, solicit orders, discuss and complete sales, quote prices and terms, prepare sales contracts, and estimate delivery dates.
Retrieve import and export documents to and from aircraft.
Attend work on a regular and timely basis.