Air Cargo -Manager on Duty-MIA

Worldwide Flight Services, Inc.•Miami, FL

About The Position

The Manager on Duty directs supervisory personnel within an assigned functional area, oversees and advises on staffing requirements, and monitors or administers discipline and corrective action. The role supports customer satisfaction through daily feedback and serves as a liaison between first-level supervisors and upper management. The Manager on Duty proactively monitors assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. The position maintains operational compliance with the corporate security program and TSA legislation, ensures required company audits are completed, and implements the site-specific security plan. It also ensures WFS staff receive and display the appropriate company ID and that employees, customers, vendors, and other third parties are treated fairly and respectfully.

Requirements

Two to five years of previous management or specialist supervisory experience in field service duties.
College degree or equivalent experience.
Airline pricing experience.
Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
Ability to lift up to 35 lbs.
Ability to read, write, fluently speak, and understand English.
Independent judgment and decision-making skills.
Excellent interpersonal, written, and oral communication skills.

Nice To Haves

Familiarity with personal computer software.

Responsibilities

Direct supervisory personnel within the assigned functional area.
Oversee and advise on staffing requirements.
Monitor and administer discipline or corrective action for subordinates.
Support customer satisfaction through daily feedback and act as a liaison between first-level supervisors and upper management.
Monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Maintain operational compliance with the corporate security program and TSA legislation.
Ensure required company audits are completed to support continuity and compliance.
Read, understand, and clarify implementation of the site-specific security plan.
Ensure WFS staff are issued relevant company identification and display their identity badges.
Administer practices fairly and equitably, treating employees, customers, vendors, and other third parties with respect.
Read and interpret company handbooks, manuals, union contracts, business and professional publications, technical procedures, governmental regulations, and airline policy and procedure manuals.
Write reports, business correspondence, and procedure manuals.
Present information effectively and respond to questions from groups, managers, clients, and customers.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret instructions provided in written, oral, diagram, or schedule form.
Operate equipment and hold necessary licensing when applicable.
Perform responsibilities specific to the assigned shift.
Report to work regularly and punctually.