Quality Manager: Documentation and Training

Cencora • Columbus, OH

19d • Hybrid

About The Position

The Quality Manager: Documentation and Training manages the development and implementation of consistent training programs and Cencora policies and procedures under the general direction of the Senior Director. The role assesses training needs and ensures accurate, current content is delivered using up-to-date methods and technologies. It also serves as a liaison between subject matter experts and associates to support effective instruction and retention.

This compliance-critical position leads the Documentation & Training department, manages the electronic Quality Management System (eQMS), and supports compliance with applicable corporate and government regulations. The role is based at the American Health Packaging facility in Columbus, Ohio, with an option for a hybrid schedule of three days in the office and two days remote. Scheduled hours are Monday through Friday, either 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m.; schedule flexibility may be required to meet business needs.

Requirements

• A bachelor's degree in business administration, marketing, computer sciences, or a similar field, or an equivalent combination of education and experience.
• At least five years of experience in a regulated industry, such as pharmaceuticals, medical devices, or biologics.
• Knowledge of FDA regulations.
• Experience with an electronic Quality Management System (eQMS).
• Ability to lead and manage individuals.
• Ability to develop and maintain cooperative working relationships.
• Good verbal and written communication skills.
• Solutions-minded mentality.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and ability to prioritize workload and responsibilities.
• Ability to handle multiple projects and varied tasks simultaneously.
• Ability to work in a fast-paced environment and deliver projects and requests on time according to established timelines.

Nice To Haves

• Three or more years of team leadership and/or management experience.

Responsibilities

• Manage the Documentation & Training department, including the design, planning, and implementation of onboarding methodologies, standards, programs, policies, and procedures.
• Manage and administer the electronic Quality Management System (eQMS).
• Consult with functional leaders to identify, prioritize, and facilitate training needs.
• Lead, design, and implement training programs to close identified gaps.
• Evaluate and monitor the effectiveness of training programs.
• Create a training and development strategy for learning solutions across departments.
• Lead the New Hire training team to ensure new team members are prepared to begin on-the-job training.
• Provide executive management with reports and updates on training and documentation status as required.
• Ensure mandated compliance training related to cGMP/FDA, OSHA, DEA, and Cencora Compliance is current for all required team members.
• Guide departments on training programs and delivery methods, including instructor-led classroom training, structured hands-on on-the-job training, independent study, and e-learning modules.
• Design, execute, and evaluate continuous improvements to the Compliance Orientation Training Program.
• Provide input during audits and inspections concerning facility training and documentation practices.
• Ensure associates follow cGMP and safety procedures, observe safety rules, and report hazardous or unsafe conditions to management.
• Perform related duties as assigned.

Benefits

• Medical, dental, and vision care.
• Benefits supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager