Training and Documentation Specialist

Guidehouse • Tysons Corner, VA

5d

About The Position

The Training and Documentation Specialist helps develop, organize, and maintain training materials and documentation that support team and organizational needs. The role collaborates with subject matter experts and stakeholders to gather information, identify documentation requirements, and ensure materials are accurate, clear, and current.

The specialist creates and delivers client training content, including presentations, workshops, and other instructional materials, and supports onboarding and ongoing training. The position also maintains organized, accessible, version-controlled documentation libraries and training records, and contributes to process improvement by identifying ways to streamline documentation and improve training effectiveness.

Requirements

• Zero to two years of prior relevant experience.
• Associate’s degree or two years of equivalent experience in lieu of formal education.
• Experience in training, technical writing, documentation development, instructional design, or a related role.
• Strong written and verbal communication skills, including the ability to explain complex information clearly and in a user-friendly way.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office applications, especially Word, PowerPoint, and Excel.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.

Nice To Haves

• Experience supporting training or documentation within an IT, grants, or administrative environment.
• Familiarity with digital adoption platforms such as WalkMe, content management systems, or documentation platforms.
• Experience creating online learning content, tutorials, or process maps.
• Knowledge of adult learning principles or instructional design best practices.
• Experience working with cross-functional teams in a fast-paced organization.

Responsibilities

• Develop, organize, and maintain training materials, user guides, standard operating procedures, job aids, and other documentation.
• Collaborate with subject matter experts and stakeholders to gather information and identify documentation requirements.
• Ensure documentation content is accurate, clear, and current.
• Create and deliver client training content, including presentations, workshops, and other instructional materials.
• Review, edit, and update existing documentation to improve usability, consistency, and alignment with policies, processes, and systems.
• Support onboarding and ongoing training initiatives by providing resources, answering questions, and helping users understand procedures and tools.
• Maintain documentation libraries and training records, ensuring materials are organized, accessible, and version-controlled.
• Identify opportunities to streamline documentation and enhance training effectiveness.

Benefits

• Medical, prescription drug, dental, and vision insurance.
• Personal and family sick time and company-paid holidays.
• Parental leave.
• 401(k) retirement plan.
• Group term life insurance and travel assistance.
• Voluntary life and AD&D insurance.
• Health savings account and health care and dependent care flexible spending accounts.
• Transit and parking commuter benefits.
• Short-term and long-term disability.
• Tuition reimbursement, personal development, certifications, and learning opportunities.
• Employee referral program.
• Corporate-sponsored events and community outreach.
• Care.com annual membership.
• Employee assistance program.
• Supplemental benefits via Corestream, including critical care, hospital indemnity, accident insurance, legal assistance, and identity theft protection.
• Position may be eligible for a discretionary variable incentive bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree