Training and Documentation Specialist Hybrid Warwick RI

Gainwell Technologies LLC • Warwick, RI

9d • $54,300 - $77,500 • Hybrid

About The Position

The Documentation and Training Specialist partners with another Specialist to lead and support learning events, conduct research, produce resources and guidance, and facilitate ongoing knowledge base development and engagement. The role supports Gainwell’s work with Rhode Island EOHHS stakeholders and other program participants.

The specialist creates and distributes Provider Updates, FAQs, and other program communications; develops, coordinates, and delivers training materials and sessions; and maintains user manuals, desk-level procedures, eLearning modules, PowerPoint presentations, and internal and external reference documents. The role works with internal departments, state representatives, product owners, business analysts, and subject matter experts to identify training needs, develop role-specific materials, and coordinate training events. It also provides training status reports to leadership and supports call center operations during biweekly team meetings and emergency situations.

This is a hybrid position, with in-office work during training. Work from home requires reliable high-speed internet connectivity and a dedicated workspace. Healthcare or insurance experience is helpful.

Requirements

• Self-motivated, with excellent time-management and organizational skills and the ability to work independently and collaboratively.
• Ability to prioritize multiple tasks, meet aggressive deadlines, and manage competing demands effectively.
• Strong teaching, facilitation, and presentation skills, including the ability to define training objectives and present information to management and customers.
• Ability to apply previously acquired knowledge and skills to new situations and challenges.
• Proficiency in Microsoft Office Suite and PC applications.
• Strong oral and written communication skills.
• College graduate.

Nice To Haves

• Healthcare or insurance experience.
• Knowledge of training methodologies.

Responsibilities

• Create and distribute Provider Updates, FAQs, and other program communications to inform stakeholders about policy, benefits, services, and process changes.
• Develop, coordinate, and deliver training materials and sessions for operations, call center staff, providers, and Rhode Island EOHHS stakeholders, virtually and in person.
• Maintain and update user manuals, desk-level procedures, eLearning modules, PowerPoint presentations, and internal and external reference documents.
• Collaborate with internal departments, state representatives, product owners, business analysts, and subject matter experts to identify training needs, create role-specific materials, and coordinate training events.
• Provide training status reports to leadership.
• Support call center operations during biweekly team meetings and emergency situations.

Benefits

• Flexible vacation policy for eligible salaried, full-time candidates.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies.

What This Job Offers

• Job Type: Full-time