Provider Manager - Warwick, RI

Gainwell Technologies LLC•Warwick, RI

1d•$86,700 - $123,900•Hybrid

About The Position

Gainwell Technologies is seeking an experienced Operations Manager to lead Provider Enrollment and Call Center operations supporting healthcare providers. The role oversees daily operations, develops leaders, strengthens client relationships, and drives improvements in quality, service delivery, and operational performance. It works with internal and external stakeholders to solve business challenges, improve processes, and meet contractual commitments. This is a hybrid position based at 301 Metro Center Blvd, Warwick, Rhode Island. Candidates must reside in Rhode Island and be willing to work onsite three days per week. Occasional travel may be required based on business or client needs. Applications will be accepted until 11/16/2026.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
At least three years of experience leading healthcare operations, contact center operations, or business operations.
At least three years of experience leading managers, supervisors, or large operational teams in a performance-driven environment.
Experience managing operational performance through KPIs, SLAs, workforce planning, budgets, client relationships, and continuous process improvement.
Strong leadership, communication, analytical, and problem-solving skills, including the ability to influence stakeholders and lead cross-functional initiatives.
Must reside in Rhode Island and be willing to work onsite three days per week.

Nice To Haves

A degree in Business Administration, Healthcare Administration, Information Technology, or a related field.

Responsibilities

Lead day-to-day Provider Enrollment and Call Center operations, ensuring service levels, quality standards, operational KPIs, and contractual commitments are met.
Build, coach, and develop managers, supervisors, and frontline employees, fostering accountability, collaboration, and continuous improvement.
Partner with clients and internal stakeholders to resolve operational challenges, strengthen relationships, and deliver strong service and business outcomes.
Analyze performance metrics, improve business processes, and optimize workforce planning to increase quality, efficiency, and cost effectiveness.
Lead strategic initiatives, operational implementations, and cross-functional partnerships supporting business growth, innovation, and long-term client success.
Collaborate with clients, business partners, and leadership to achieve contractual performance goals.