Documentation Specialist

Hancock Whitney • Gulfport, MS

10d

About The Position

Prepares loan documentation for complex consumer or commercial purpose loans in a multi-state environment. The role analyzes loan requests and produces accurate, timely documentation that complies with bank policy and applicable federal and state regulations. It works with lenders, customers, attorneys, outside vendors, and other teams to resolve documentation and title issues and ensure proper lien perfection and loan closing. The position also monitors work quality and productivity, performs secondary loan reviews, supports workflow distribution when the Supervisor is absent, and mentors and assists with training Documentation Analysts. No supervisory responsibilities are assigned.

Requirements

• High school diploma or GED.
• 2–3 years of loan-processing experience within a Commercial, Consumer, or Real Estate function.
• Knowledge of related banking and lending regulations.
• Strong verbal and written communication skills.
• Ability to communicate with varied audiences, including multiple levels of management.
• Strong interpersonal and customer service skills and ability to work well across teams.
• Self-starter with strong organizational skills.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Analytical, problem-solving, and conceptual skills.
• Ability to formulate conclusions and recommend a course of action based on analysis.
• Loan documentation knowledge covering consumer, commercial, and real estate loans.
• Knowledge of loan policy and procedure.
• Knowledge of federal compliance laws and laws in applicable states.
• Ability to work independently with little supervision, manage several projects simultaneously, and make decisions independently.
• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard and read and interpret documents if required to perform essential job functions.
• Ability to travel if required to perform essential job functions.
• Ability to lift, move, or carry approximately 10 pounds if required to perform essential job functions, subject to reasonable accommodation.

Nice To Haves

• Associate Degree in Business or a related field.

Responsibilities

• Analyze loan requests of varying complexity and prepare documentation in compliance with bank policy and federal and state regulations.
• Review applications and approvals for completeness, accuracy, and proper approval.
• Prepare documentation for consumer, real estate-secured, and complex commercial loans.
• When applicable, upload information from Salespro to Laser Pro and check it for correctness and completeness.
• Ensure documentation requirements are met and prepare documents needed to perfect the bank’s lien, including titles, UCCs, mortgages, deeds, and title commitments.
• Coordinate with outside vendors, attorneys, and others to obtain documentation.
• Review real estate title work for existing exceptions and coordinate with attorneys, bankers, and customers to resolve them.
• Communicate closing issues to lenders, identify legal, documentation, or policy deficiencies, and assist with corrections.
• Review attorney-prepared title work, identify exceptions requiring removal, and work with attorneys to ensure proper lien perfection.
• Provide outstanding customer service.
• Identify critical exceptions in closed loan packages.
• Monitor work to ensure quality.
• Fill in for the Supervisor during absences or assist with distribution of work.
• Perform secondary loan reviews for others.
• Initiate imaging by setting loan requirements in Info-Access.
• Use the intranet-based DAC Tracking tool to track productivity and workflow and review daily reports to manage work in progress.
• Ensure loan packages are completed timely, accurately, and within accepted service levels.
• Mentor and provide training assistance to Documentation Analysts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED