Documentation Specialist

Hancock Whitney Bank • Gulfport, MS

9d

About The Position

Prepares loan documentation for complex consumer and commercial-purpose loans in a multi-state environment. The role analyzes loan requests, prepares documentation in compliance with bank policy and applicable regulations, and ensures loan packages are complete, accurate, timely, and meet accepted service levels. It coordinates with lenders, customers, attorneys, and outside vendors to resolve documentation and title issues and properly perfect the bank’s liens. The position also monitors its own work, supports workflow tracking, performs secondary loan reviews, and mentors Documentation Analysts. There are no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Two to three years of loan-processing experience in a Commercial, Consumer, or Real Estate function.
• Knowledge of banking and lending regulations.
• Strong verbal and written communication skills.
• Ability to communicate with varied audiences, including multiple levels of management.
• Strong interpersonal and customer-service skills and ability to work well across teams.
• Self-starter with strong organizational skills.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Analytical, problem-solving, and conceptual skills.
• Ability to formulate conclusions and recommend courses of action based on analysis.
• Knowledge of consumer, commercial, and real estate loan documentation.
• Knowledge of loan policy and procedure.
• Knowledge of federal compliance laws and laws in applicable states.
• Ability to work independently with little supervision and manage several projects simultaneously.
• Ability to make decisions independently.
• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard and read and interpret documents if required to perform essential job functions.
• Ability to travel if required to perform essential job functions.
• Ability to lift, move, or carry approximately 10 pounds if required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

• Associate degree in Business or a related field.

Responsibilities

• Analyze loan requests of varying complexity and prepare documentation in compliance with bank policy and federal and state regulations.
• Review loan applications and approvals for completeness, accuracy, and proper approval.
• Produce documentation for consumer, real estate-secured, and commercial loans.
• When applicable, upload information from Salespro to Laser Pro and review it for correctness and completeness.
• Ensure required documentation is prepared to properly perfect the bank’s lien, including titles, UCCs, mortgages, deeds, and title commitments.
• Coordinate with outside vendors, attorneys, and other parties to obtain documentation.
• Review real estate title work, identify existing exceptions, and coordinate with attorneys, bankers, and customers to resolve them.
• Communicate loan-closing issues to lenders, identify legal, documentation, or policy deficiencies, and assist in correcting issues affecting closing.
• Review attorney-prepared title work, identify exceptions requiring removal, and work with attorneys to ensure proper lien perfection.
• Provide outstanding customer service.
• Identify critical exceptions in closed loan packages and monitor work for quality.
• Fill in for the Supervisor during absences or assist with distribution of work.
• Perform secondary loan reviews for others.
• Initiate imaging by setting loan requirements in Info-Access.
• Use the intranet-based DAC Tracking tool and daily reports to track productivity, workflow, and work in progress.
• Ensure loan packages are produced timely, accurately, and within accepted service levels.
• Mentor and provide training assistance to Documentation Analysts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED