Qlty Impv Hc Spec 2 Hx

University of California, San Francisco•San Francisco, CA

About The Position

The Quality Improvement Health Specialist supports quality improvement initiatives, program evaluation, and operational effectiveness for the Addiction Care Team (ACT) and Vouchers 4 Veggies (V4V) programs. The position helps identify opportunities to improve workflows; develop and monitor quality improvement measures; evaluate program performance; and translate data into actionable recommendations. The role collaborates with interdisciplinary teams to assess operational challenges, strengthen care coordination, improve program processes, and support evidence-based decision-making. It also supports reporting systems, outcome monitoring, improvement initiatives, and program planning and implementation to enhance the quality, efficiency, and effectiveness of clinical and community-based services. The Addiction Care Team at Zuckerberg San Francisco General is a consult service for emergency department and hospitalized patients with unhealthy alcohol, drug, and tobacco use. The service works with hospital-based medical teams to initiate evidence-based addiction medication services, help diagnose use disorders, provide motivational interviewing and safe supply education, and coordinate care tailored to patient needs. The team includes an attending physician, patient navigators, licensed vocational nurses, a nurse practitioner, and addiction medicine fellows. Vouchers 4 Veggies is a community-based healthy food and produce prescription initiative founded in 2015 at UCSF. Its voucher program operates in underserved neighborhoods and allows low-income participants to purchase fruits and vegetables from partner retailers, including grocery stores, corner stores, and farmers markets. Participants receive $20 or $40 vouchers through community organizations and clinics. In partnership with the San Francisco Department of Public Health, the program has supported produce purchases in low-income neighborhoods and local retailers stocking fresh produce.

Requirements

Working knowledge of quality improvement standards, clinical chart review and abstraction, and regulatory requirements.
Working knowledge of quality improvement models, tools, and techniques, including data collection, aggregation, abstraction, analysis, and reporting.
Detail-oriented, with demonstrated organizational skills and the ability to complete projects and tasks on time.
Demonstrated problem-solving skills, including the ability to assess problems quickly and develop multiple options for effective and timely resolution.
Demonstrated interpersonal skills for collaborating effectively with clinical and technical staff and representatives of external regulatory agencies.
Demonstrated ability to convey complex clinical and technical information verbally and in writing, and to produce reports, presentations, and documentation.
Working knowledge of administrative and business software packages and specialized applications for quality data management.
One or more years of relevant experience.
Bachelor's degree in nursing or another healthcare profession, or a combination of comparable clinical education and/or experience.

Responsibilities

Collect, verify, and abstract moderately complex data related to quality of patient care using internal and external sources.
Assist with developing data reporting structures for quality reviews and new initiatives.
Support data collection, tracking, and reporting to monitor programs, identify trends and improvement opportunities, and inform operational decisions.
Monitor data quality, accuracy, and integrity; identify and resolve data issues; and research and apply best practices to improve data collection and quality improvement processes.
Analyze and interpret moderately complex data, summarize statistical findings, and develop reports, dashboards, and presentations.
Assist with developing action plans and provide recommendations to leadership on workflow improvements, operational efficiency, and program development.
Coordinate data management processes and reporting timelines to ensure information is accurate, accessible, and useful to internal teams and external stakeholders.
Identify statistical trends and issues in patient care and services, and contribute to projects investigating problems and developing and monitoring corrective actions.
Collaborate with clinical, administrative, and interdisciplinary teams to identify improvement opportunities and enhance care coordination, efficiency, and patient care delivery.
Assist with program improvement initiatives, track project timelines and deliverables, and support follow-up to evaluate effectiveness and promote continued improvement.
Work on assigned incident reports and quality improvement reviews, including cases involving mortalities, sentinel events, and readmissions; flag cases requiring immediate review and response and help develop appropriate actions.
Collaborate with clinical and administrative teams to investigate identified issues, coordinate follow-up, and monitor corrective actions supporting patient safety and quality of care.
Prepare and distribute program reports, presentations, and updates for internal departments, external partners, funders, and other stakeholders.
Coordinate reporting schedules, required documentation, and timely submission of quality and program data; communicate program progress, operational needs, and improvement opportunities to leadership and project teams.
Ensure program activities and documentation align with UCSF policies, applicable regulations, grant requirements, and established standards.
Work with clinical and technical staff on projects using quality improvement models and techniques to improve clinical care and patient safety.
Serve as a liaison between departments and stakeholders to facilitate communication, resolve operational issues, and support project implementation.
Coordinate contract execution processes through UCSF, manage subawards, and facilitate communication with external partners.
Coordinate data and document management between Quality and other departments; research best practices and help develop proposals to improve data collection processes.
Assist team members in promoting collaboration and consistency in program and quality improvement activities.