QLTY IMPV HC SPEC 2 HX
About The Position
The Quality Improvement Health Specialist supports quality improvement initiatives, program evaluation, and operational effectiveness for the Addiction Care Team (ACT) and Vouchers 4 Veggies (V4V) programs. The role helps identify workflow improvement opportunities, develop and monitor quality measures, evaluate program performance, and translate data into actionable recommendations. Working with interdisciplinary teams, the specialist assesses operational challenges, strengthens care coordination, improves program processes, and supports evidence-based decision-making. The position also assists with reporting systems, outcome monitoring, improvement initiatives, program planning, and implementation to enhance the quality, efficiency, and effectiveness of clinical and community-based services. The Addiction Care Team at Zuckerberg San Francisco General is a consult service for emergency department and hospitalized patients with unhealthy alcohol, drug, and tobacco use. It works with hospital-based medical teams to initiate evidence-based addiction medication services, help diagnose use disorders, provide motivational interviewing and safe-supply education, and coordinate care tailored to patient needs. The service includes an attending physician, patient navigators, licensed vocational nurses, a nurse practitioner, and addiction medicine fellows. Vouchers 4 Veggies is a community-based healthy-food and produce-prescription initiative founded in 2015 at UCSF. Its voucher program operates in underserved neighborhoods and enables low-income individuals to purchase fruits and vegetables from partner retailers, including grocers, corner stores, and farmers markets. Participants receive $20 or $40 vouchers through community organizations and clinics. In partnership with the San Francisco Department of Public Health, the program has directed more than $1.5 million in produce purchases to low-income neighborhoods and supports local retailers in stocking fresh produce.
Requirements
- Working knowledge of quality improvement standards, clinical chart review and abstraction, and regulatory requirements.
- Working knowledge of quality improvement models, tools, and techniques, including data collection, aggregation, abstraction, analysis, and reporting.
- Detail-oriented, with demonstrated organizational skills and the ability to complete projects and tasks on time.
- Demonstrated problem-solving skills, including assessing problems quickly and developing multiple options for effective and timely resolution.
- Demonstrated interpersonal skills for effective collaboration with clinical and technical staff and representatives of external regulatory agencies.
- Ability to convey complex clinical and technical information effectively verbally and in writing, and to produce reports, presentations, and documentation.
- Working knowledge of administrative and business software packages and specialized applications for quality data management.
- One or more years of relevant experience.
- Bachelor's degree in nursing or another healthcare profession, or a combination of comparable clinical education and/or experience.
Responsibilities
- Collect, verify, and abstract moderately complex data related to quality of patient care, and help develop data-reporting structures for quality reviews of new initiatives.
- Support data collection, tracking, and reporting for program monitoring, trend identification, improvement opportunities, and operational decision-making.
- Monitor data quality, accuracy, and integrity; identify and resolve data issues; and research and apply best practices to improve data processes.
- Analyze and interpret moderately complex data, summarize statistical findings, and help develop reports, dashboards, presentations, and action plans.
- Recommend workflow improvements, operational efficiencies, and program development to leadership; coordinate data management and reporting timelines.
- Collaborate with clinical, administrative, and interdisciplinary teams to identify improvement opportunities and enhance care coordination and service delivery.
- Support program improvement initiatives, track project timelines and deliverables, and conduct follow-up to evaluate effectiveness and promote continued improvement.
- Collaborate with clinical and administrative teams to investigate identified issues, coordinate follow-up, and monitor corrective actions supporting patient safety and quality of care.
- Prepare and distribute reports, presentations, and updates for internal departments, external partners, funders, and other stakeholders; coordinate reporting schedules and timely data submissions.
- Communicate program progress, operational needs, and improvement opportunities to leadership and project teams; ensure activities and documentation align with UCSF policies, applicable regulations, grant requirements, and established standards.
- Serve as a liaison between departments and stakeholders to facilitate communication, resolve operational issues, and support project implementation.
- Coordinate contract execution through UCSF, manage subawards, and facilitate communication with external partners.
- Coordinate data and document management between Quality and other departments, research best practices, and assist in developing proposals to improve data collection processes.
- Support team collaboration and consistency in program and quality improvement activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
