Quality Assurance Specialist, Marketing Technology
About The Position
The Quality Assurance Specialist supports the quality management function of the marketing technology stack and related system integrations to enhance lead generation activities for the Private Client Group. The role oversees the quality of technology and services, including developing quality standards, conducting tests, and identifying issues. Reporting directly to the Marketing Technology Team Leader, the specialist supports website testing across performance, UX/UI automation, and data analysis. Tools mentioned include Ghost Inspector, Puppeteer, TestComplete, Selenium, PageSpeed Insights, Pingdom, mPulse, Lighthouse, Tealium, and Google Analytics. The role also supports quality-assurance policies and procedures, routine inspections and tests, process improvement, issue resolution, reporting on the QA program and technology stack, and coordination across technical teams and partners. Additional work may include documenting requirements, investigating system issues, monitoring compliance with standards and regulations, producing audit reports, and creating training materials and operating manuals. This is an in-office role. Depending on role, tenure, and performance eligibility, the employee may have the opportunity to participate in the company's hybrid work-from-home program, which is subject to change.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- At least 1 year of relevant experience in software testing or equivalent, including website performance testing.
- Experience with HTML, CSS, JavaScript, and Chrome browser extensions such as Omnibug, Tag Explorer, or DataSlayer.
- Ability to analyze various situations and develop recommendations.
Nice To Haves
- Experience with developer tools and assertion testing frameworks such as Jest, Mocha, or Chai.
- Experience with Sitecore, Confluence, and Ghost Inspector.
- Relevant quality assurance training or certifications.
Responsibilities
- Oversee assigned complex tasks through completion.
- Prepare and implement quality assurance policies and procedures.
- Identify potential process improvements, recommend solutions, and help develop and implement solutions or tools to improve departmental efficiency.
- Coordinate and manage processes for routine inspection and quality tests within the QA program.
- Identify and resolve workflow and production issues.
- Support MarTech leadership with regular updates and reports on QA program performance and the technology stack for the broader Marketing Department.
- Capture and document QA requirements for system enhancements or new technologies.
- Investigate issues related to existing systems and technologies.
- Ensure standards and regulations are observed.
- Document quality assurance activities and create audit reports.
- Coordinate and communicate across technical teams and partners.
- Create QA training materials and operating manuals.
- Support website testing efforts covering performance, UX/UI automation, and data analysis.
Benefits
- Eligible for a discretionary bonus based on firm and individual performance.
- 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
- A 50% 401(k) match, up to the IRS maximum.
- 20 days of PTO, plus 10 paid holidays.
- Family Support programs, including 8 weeks of Paid Primary Caregiver Leave, $10,000 in fertility, family-forming, and hormonal health assistance, and backup child, adult, and elder care.
- Potential opportunity to participate in a hybrid work-from-home program, subject to role, tenure, performance eligibility, and change.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
