Quality Assurance Specialist, Marketing Technology

Fisher Investments • Tampa, FL

3d • Onsite

About The Position

The Quality Assurance Specialist supports quality management for the marketing technology stack and related system integrations to enhance lead generation activities for the Private Client Group (PCG). The role oversees the quality of technology and services, develops quality standards, conducts tests, and identifies issues. It supports website testing across performance, UX/UI automation, and data analysis, using tools such as Ghost Inspector, Puppeteer, TestComplete, Selenium, PageSpeed Insights, Pingdom, mPulse, Lighthouse, Tealium, and Google Analytics.

The position reports directly to the Marketing Technology Team Leader and works with technical teams and partners. It also supports Marketing Technology leadership by providing updates and reporting on the QA program and technology stack to the broader Marketing Department. The position is in-office, with possible eligibility for a hybrid work-from-home program depending on role, tenure, and performance; that program is subject to change.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• At least 1 year of relevant experience in software testing or equivalent, including website performance testing.
• Experience with HTML, CSS, JavaScript, and Chrome browser extensions such as Omnibug, Tag Explorer, or DataSlayer.
• Ability to analyze various situations and develop recommendations.

Nice To Haves

• Experience with developer tools and assertion testing frameworks such as Jest, Mocha, or Chai.
• Experience with Sitecore, Confluence, and Ghost Inspector.
• Relevant quality assurance training or certifications.

Responsibilities

• Oversee assigned complex tasks through completion.
• Prepare and implement quality assurance policies and procedures.
• Identify potential process improvements, recommend solutions, and help develop and implement solutions or tools to improve departmental efficiency.
• Coordinate and manage routine inspection and quality-testing processes within the QA program.
• Identify and resolve workflow and production issues.
• Support Marketing Technology leadership with regular updates and reports on QA program performance and the technology stack for the broader Marketing Department.
• Capture and document QA requirements for system enhancements or new technologies.
• Investigate issues related to existing systems and technologies.
• Ensure standards and regulations are observed.
• Document quality assurance activities and create audit reports.
• Coordinate and communicate across technical teams and partners.
• Create QA training materials and operating manuals.

Benefits

• 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
• A 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO and 10 paid holidays.
• Family support programs, including 8 weeks of paid primary caregiver leave, $10,000 in fertility, family-forming, and hormonal health assistance, and backup child, adult, and elder care.
• Possible eligibility to participate in a hybrid work-from-home program, subject to role, tenure, performance eligibility, and change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level