Quality Assurance Specialist

Saber Power Services•Rosharon, TX

11h

About The Position

The Quality Assurance Specialist owns and improves the quality systems that support Saber Power Field Services' testing, maintenance, commissioning, and upgrade work. The role maintains controlled technical processes, monitors execution, and provides field teams with clear requirements to promote safe, consistent, high-quality service. The Specialist works with Operations, Safety, Technical Development, Training, field personnel, and customers to manage standard operating procedures, inspection and test plans, process controls, customer feedback, corrective actions, quality records, and quality-focused technician onboarding. The role also supports project planning, audits, quality metrics, customer concern resolution, and continuous improvement. Travel to field locations and company offices is required as assignments demand; work may take place in office, training, shop, and field environments. Safety is a core value: Saber Power works safely or not at all.

Requirements

Relevant experience in quality assurance, electrical field services, technical operations, process improvement, project quality, or technical documentation.
Technical education in electrical, electronics, engineering technology, industrial technology, or quality, or an equivalent combination of education and experience.
Demonstrated ability to develop, interpret, and maintain procedures, inspection plans, checklists, forms, workflows, or other controlled technical documents.
Working knowledge of document control, auditing, nonconformance management, root-cause analysis, corrective actions, and continuous-improvement practices.
Ability to interpret electrical drawings, equipment manuals, test reports, technical procedures, specifications, and customer requirements.
Strong written communication, organization, analysis, and attention to detail.
Ability to work effectively with technicians, customers, supervisors, project teams, subject matter experts, and company leadership.
Proficiency with word processing, spreadsheets, presentation software, and electronic document or record-management systems.
Willingness to travel to field locations and company offices as required.
Ability to work in office, training, shop, and field environments as assignments require.
Ability to review field activities and documentation at customer and project locations while using required personal protective equipment.
Ability to sit, stand, walk, and use a computer for extended periods, and safely carry normal office or field-review materials.
Ability to travel and adjust work schedules to support audits, project needs, customer meetings, and technician onboarding.

Nice To Haves

Experience with electrical power-system testing, maintenance, commissioning, or field-service project execution.
Familiarity with NETA standards, NFPA 70E, manufacturer requirements, customer specifications, and other standards applicable to electrical field services.
Experience developing or administering SOPs, ITPs, quality plans, audits, or corrective-action programs.
Quality certification or formal training in auditing, root-cause analysis, ISO 9001, Lean, Six Sigma, or a related discipline.
Experience with quality-management systems, learning-management systems, data visualization, or workflow and document-control platforms.

Responsibilities

Create, own, and continuously improve the Field Services quality assurance program in alignment with company requirements, customer expectations, and applicable industry standards.
Manage the lifecycle of standard operating procedures, including development, technical review, approval, revision control, distribution, periodic review, and retirement of obsolete documents.
Coordinate subject matter experts to ensure SOPs reflect safe work practices, equipment requirements, field conditions, manufacturer guidance, and applicable standards.
Develop and maintain standard and project-specific inspection and test plans defining scope, equipment, responsibilities, acceptance criteria, required records, and hold, witness, or review points.
Verify that ITPs and supporting test documentation address customer specifications, company procedures, and relevant NETA acceptance or maintenance requirements.
Establish process controls, workflows, checklists, documentation requirements, and verification points for recurring field-service activities.
Review proposed process changes for quality impact and coordinate controlled implementation, communication, and training before revised requirements take effect.
Conduct or coordinate audits of field execution, project records, test documentation, and compliance with approved procedures and ITP requirements.
Review quality trends in test reports, data packages, documentation, rework, recurring errors, and customer concerns to identify improvement priorities.
Manage nonconformance and corrective-action processes, including issue documentation, containment, root-cause analysis, assigned actions, due dates, effectiveness reviews, and closure.
Capture lessons learned and translate them into improvements to procedures, training, checklists, templates, and project planning.
Establish and manage methods for collecting customer feedback through project closeout, surveys, direct communication, complaints, and recurring-customer reviews.
Coordinate timely responses to customer quality concerns, communicate findings to appropriate leaders, and verify completion of agreed corrective actions.
Develop quality metrics and dashboards covering compliance, documentation quality, corrective actions, customer feedback, and recurring issues.
Support project kickoff and planning by clarifying quality requirements, documentation expectations, customer acceptance points, and required deliverables.
Develop and deliver the quality portion of technician onboarding, including company procedures, document control, test-data integrity, reporting expectations, customer requirements, and escalation practices.
Coordinate with Technical Training and field leadership to reinforce quality expectations through onboarding, refresher training, coaching, and lessons learned.
Maintain organized, traceable quality records and support effective use of document-management, training-record, and quality-tracking systems.
Serve as a resource to field personnel and leadership on SOP, ITP, process-control, documentation, and quality-system requirements.