Quality Assurance Specialist, Marketing Technology

Fisher Investments • Tampa, FL

2d • Onsite

About The Position

The Quality Assurance Specialist supports quality management for the marketing technology stack and related system integrations to enhance lead generation activities for the Private Client Group (PCG). The role oversees the quality of marketing technology and services by developing quality standards, conducting tests, and identifying issues. It supports website testing across performance, UX/UI automation, and data analysis, using tools such as Ghost Inspector, Puppeteer, TestComplete, Selenium, PageSpeed Insights, Pingdom, mPulse, Lighthouse, Tealium, and Google Analytics.

The specialist oversees complex assignments, implements QA policies and procedures, coordinates routine inspections and quality tests, and helps identify and resolve workflow and production issues. The role also supports marketing technology leadership with updates and reports about QA program performance and the technology stack. Additional work may include documenting requirements, investigating system issues, ensuring standards and regulations are observed, preparing audit reports and training materials, and coordinating with technical teams and partners.

This is an in-office role. Depending on role, tenure, and performance eligibility, the employee may have the opportunity to participate in the company's hybrid work-from-home program, which is subject to change.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• At least 1 year of relevant experience in software testing or equivalent, including website performance testing.
• Experience with HTML, CSS, and JavaScript.
• Ability to analyze various situations and develop recommendations.

Nice To Haves

• Experience with Chrome browser extensions such as Omnibug, Tag Explorer, or DataSlayer.
• Experience with developer tools and assertion testing frameworks such as Jest, Mocha, or Chai.
• Experience with Sitecore, Confluence, and Ghost Inspector.
• Relevant quality assurance training or certifications.

Responsibilities

• Oversee assigned complex tasks to completion.
• Prepare and implement quality assurance policies and procedures.
• Identify potential process improvements, recommend solutions, and help develop and implement solutions or tools to improve departmental efficiency.
• Coordinate and manage processes for routine inspection and quality tests within the QA program.
• Identify and resolve workflow and production issues.
• Support MarTech leadership by providing regular updates and reports on QA program performance and the technology stack for the broader Marketing Department.
• Capture and document QA requirements for system enhancements or new technologies.
• Investigate issues related to existing systems and technologies.
• Ensure standards and regulations are observed.
• Document quality assurance activities and create audit reports.
• Coordinate and communicate across technical teams and partners.
• Create QA training materials and operating manuals.

Benefits

• 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
• A 50% 401(k) match, up to the IRS maximum.
• 20 days of paid time off, plus 10 paid holidays.
• Family support programs, including 8 weeks of paid primary caregiver leave, $10,000 in fertility, family-forming, and hormonal health assistance, and backup child, adult, and elder care.
• Potential eligibility to participate in a hybrid work-from-home program, subject to role, tenure, performance eligibility, and change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level