Quality Assurance Mgr

PNC • Farmers Branch, TX

2d • $65,000 - $139,150 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a QA Manager within PNC's C&IB organization, you will be based in Pittsburgh, PA or Lakewood, CO or Dallas, TX Job Summary The Quality Engineering (QE) Manager is responsible for defining, leading, and continuously improving the quality strategy across the software development lifecycle (SDLC). This role is part of software engineering and partners closely with the product and business stakeholders to integrate quality early and ensure reliable, scalable, and high-quality software releases. The QE Manager promotes best practices in both manual and automated testing, actively participates in sprint and release cycles, and ensures that quality risks are identified and addressed proactively. The ideal candidate brings strong testing expertise, hands-on automation experience, and the ability to lead and influence teams to deliver high-quality outcomes aligned with business and technical goals. Job Description Manages the development and implementation of plans for inspecting, testing, and evaluating software product functions and features. Oversee and develop product QA and test plans for each phase of the development cycle. Plans all resources and schedules for functional and performance QA work. Oversees the selection of the QA and testing tool-kit. Supports the overall QA strategy for the team. Tracks, reports-on, and works towards improvement of quality assurance metrics, tools, and processes. Oversees performance of individual team members and team as a whole. Identifies and addresses staff training and development needs. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Strong understanding of software testing methodologies and quality engineering principles
• Experience collaborating with cross-functional stakeholders to embed quality early in the SDLC
• Ability to define and execute a comprehensive test strategy aligned with business and technical needs
• Experience participating in Agile/Scrum sprint and release cycles
• Demonstrated ability to identify, raise, and manage quality risks effectively
• Database experience with SQL for test validation and data analysis
• Strong communication skills, with the ability to influence without authority
• Analytical mindset with a focus on continuous improvement
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• At least 3 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Proven experience with automation testing frameworks and tools
• Hands-on experience promoting best practices in both manual and automated testing
• Prior people or team management experience
• Experience leading or scaling QE practices in an Agile or DevOps environment
• Familiarity with CI/CD pipelines and integrating automated tests into build and deployment processes
• Analytical Thinking
• Controls Testing
• Corporate Governance
• Managerial Expertise
• QA Automation
• Quality Assurance (QA)
• Quality Support
• Software Testing
• Test Case Development
• Usability Testing

Responsibilities

• Promote and enforce best practices across all aspects of testing, including manual and automated testing
• Collaborate with product owners, developers, architects, and other stakeholders to integrate quality early in the SDLC
• Define, maintain, and ensure alignment of the test strategy with business objectives and technical requirements
• Play an active role in testing activities during sprint execution and release cycles
• Ensure appropriate test coverage and quality gates are in place throughout development and deployment
• Produce and maintain required test artifacts for releases
• Identify, communicate, and escalate risks when quality may be compromised
• Drive continuous improvement in testing processes, tools, and metrics
• Support and guide teams in adopting effective automation strategies
• Provide leadership, mentoring, and support to QE and testing team members
• Manages the development and implementation of plans for inspecting, testing, and evaluating software product functions and features.
• Oversee and develop product QA and test plans for each phase of the development cycle.
• Plans all resources and schedules for functional and performance QA work.
• Oversees the selection of the QA and testing tool-kit.
• Supports the overall QA strategy for the team.
• Tracks, reports-on, and works towards improvement of quality assurance metrics, tools, and processes.
• Oversees performance of individual team members and team as a whole.
• Identifies and addresses staff training and development needs.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees