Quality Assurance Mgr

PNC•Farmers Branch, TX

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a QA Manager within PNC’s C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX. Job Summary Seeking an experienced QA Manager to lead the planning, coordination, and execution of quality assurance and testing initiatives across multiple strategic software delivery projects. The ideal candidate will combine a deep understanding of software quality practices with strong leadership and project delivery skills. The candidate will be responsible for managing QE teams aligning with development and product teams, ensuring quality gates are met and driving the delivery of high-quality software products on time and within scope.

Requirements

University / college degree, with 5+ years of industry-relevant experience.
At least 3 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Analytical Thinking
Atlassian JIRA
CI/CD
Controls Testing
Corporate Governance
Quality Assurance (QA)
Quality Support
Selenium
Software Testing
Test Case Development
Usability Testing

Responsibilities

Experienced QA Manager with Automation Experience. Adhere to Quality Engineering strategies and best practices
Manage QE Leads and teams across projects to ensure consistent, high quality software delivery
Champion automation, continuous testing and shift-left testing methodologies
Collaborate with cross-functional stakeholders (Product, Development, Dev-ops, etc.) to define test plans and delivery schedules.
Track QE deliverables, KPI’s and defect metrics, report progress to Executives and leaders
Identify and mitigate delivery risks related to quality and testing timelines.
Ensure the accuracy and completeness of testing documentation as part of Change Management processes, collaborating with QE and project teams to support successful implementation and compliance with the standards.
Hire, mentor and coach QE professionals to build high-performing, motivated teams
Allocate resources effectively across concurrent projects
Foster a culture of continuous improvement, learning, and innovation.
Drive improvements in test automation frameworks, CI/CD integration, and release process (Test Artifact reviews)
Ensure compliance with internal QA standards and external regulatory requirements where applicable.
Be the primary point of contact for quality engineering within delivery teams
Provide clear, concise communication to executives and stakeholders regarding testing outcomes, risks, and mitigation strategies.
Manages the development and implementation of plans for inspecting, testing, and evaluating software product functions and features.
Oversee and develop product QA and test plans for each phase of the development cycle.
Plans all resources and schedules for functional and performance QA work.
Oversees the selection of the QA and testing tool-kit.
Supports the overall QA strategy for the team.
Tracks, reports-on, and works towards improvement of quality assurance metrics, tools, and processes.
Oversees performance of individual team members and team as a whole.
Identifies and addresses staff training and development needs.