QA Manager - Carlisle, PA - Join our Team Today!

Metro Supply Chain Holdings USA Inc•Carlisle, PA

46d

About The Position

The Quality Assurance Manager ensures that quality standards and procedures meet or exceed GMP regulations and contract manufacturing client standards. Reporting to the Director of Contract Packaging and Warehouse, the role leads Manufacturing Quality Assurance and Site Sanitation, promotes quality and productivity, and maintains the quality management system. The manager oversees audits, investigations, corrective and preventive actions, team development, budgets, and QA-related projects while collaborating with other departments, customers, contractors, and vendors. The position also includes Occupational Health and Safety Act management duties and may require additional related responsibilities.

Requirements

Bachelor’s degree in Science or Engineering, or relevant experience in Food Packaging/Manufacturing.
At least 5 years of Quality Management experience.
At least 5 years of experience with Quality Assurance methodologies and policies.
At least 5 years of management experience and strong leadership skills.
Previous audit experience and/or lead auditor training.
Working knowledge of applicable GMP and AIB standards.
Experience working in a third-party (3PL) logistics environment.
Proven ability to drive Continuous Quality Improvement in a manufacturing environment.
Experience developing and monitoring Quality Department budgets.
Comfort working directly in a fast-paced production environment.
Ability to delegate and follow up on tasks assigned to team members.
Strong written and verbal interpersonal and communication skills, with ability to develop relationships at all organizational levels.
Strong organizational, administrative, and analytical skills; sound business judgment and proactive problem-solving approach.
Goal-focused, able to manage multiple tasks and projects in a fast-paced environment with attention to detail.
Ability to troubleshoot issues, anticipate problems, and make logical decisions.
Ability to interpret financial spreadsheet information.
Comfort working under strict deadlines and pressure while maintaining a professional demeanor.
Ability to lift 50 pounds as necessary from time to time.
Ability to work normal and/or extended office hours, including evenings, nights, weekends, and holidays, to meet deadlines.
Ability to travel independently to support company objectives and personal development.

Nice To Haves

Previous experience with warehouse systems such as Red Prairie and Pack Manager.

Responsibilities

Ensure daily quality and productivity goals are met.
Manage and lead Manufacturing Quality Assurance and Site Sanitation activities.
Ensure manufacturing, packaging, testing, storage, and distribution comply with customer-specific requirements, FDA and AIB standards, company policies, and standard operating procedures.
Write, maintain, and self-audit the quality management system, ensuring compliance and change management.
Establish and maintain KPIs to promote quality achievement and performance improvement.
Maintain awareness of business context and company profitability; participate in budgeting, manpower planning, forecasting, and expenditure management.
Maintain quality expectations using Lean, cost-effective strategies that support business objectives.
Interview, hire, train, develop, coach, discipline, and conduct performance appraisals for employees.
Ensure the workforce is trained to deliver service seamlessly and on time.
Oversee quality investigations, root-cause analysis, and CAPA determination.
Troubleshoot issues through resolution and escalate when necessary.
Work with all departments to ensure compliance with internal procedures, external client expectations, and GMPs.
Host regulatory and client audits and ensure stakeholders participate in corrective-action proposals.
Communicate with customers and respond to their inquiries.
Verify that vendor and contractor quality requirements and documentation submittals are specified.
Work with Project Managers to develop schedules and resource allocation models for QA projects and activities.
Fulfill manager duties under the Occupational Health and Safety Act, including safety, violence, and harassment laws.
Manage confidential information and documentation according to policy.
Review records, reports, and documents for compliance with company operational expectations.
Identify initiatives to improve teamwork, morale, cost savings, shift performance, and labor costs.
Assume additional related responsibilities as required.