Quality Assurance Coordinator - ADESA Moody

Carvana•Moody, AL

4d•$21 - $23•Onsite

About The Position

The Quality Assurance Coordinator assures that Detailers apply the Detail Shop’s “First Time Right” process. Reporting to the Detail Shop Manager or designated supervisor, this role communicates quality and production goals and expectations to detail line staff and serves as the first point of contact for a detail line. The coordinator may assist on the detail line, perform final detail tasks, and carry out other duties assigned by the Manager. The role also requires following company policies, procedures, and applicable state and federal laws.

Requirements

Strong verbal communication skills.
Effective employee relations and interpersonal skills.
Detail-oriented and consistent in executing job duties.
Ability to maintain the quality and quantity of work produced.
Ability to work in a high-production environment.
Ability to understand and follow company policies in all areas.
Ability to exercise good business judgment and discretion to analyze and address opportunities.
Self-motivated to drive efficiency, teamwork, and a strong customer experience.
Ability to use cleaning tools such as vacuums, pressure washers, drills, cleaning chemicals, and jump boxes.
Proficient computer skills.
Well-organized and responsible, with problem-solving aptitude and strong multitasking skills.
Ability to adapt to changing work environments, including exposure to excessive heat or cold.
Must be at least 18 years of age, hold a valid driver’s license, and have a driving record that meets company requirements.

Nice To Haves

High school diploma or GED preferred.
1–2 years of auto detailing experience preferred.
Auction knowledge and experience preferred.

Responsibilities

Inspect each team member’s work, identify vehicles that do not meet company quality standards, and communicate quality concerns positively and collaboratively.
Identify detailers’ strengths and use them to create assignments within the detail process.
Ensure team members use proper techniques and procedures, and train them on standard operating procedures for vehicle detailing.
Assist on the detail line and perform final detail tasks as needed.
Maintain a professional appearance, an orderly work environment, and a friendly disposition; assist with shop cleaning and basic equipment maintenance.
Maintain a clean and safe work environment and immediately report incidents to management.
Enter vehicle information into the computer after an inspection is satisfactorily completed.
Photograph and stage vehicles to ensure clear, focused pictures that meet standards.
Return customers’ vehicles in clean condition.
Run inventory reports for the Detail Shop.
Immediately advise the designated Manager of equipment breakdowns and required maintenance.
Follow proper procedures for employee and customer accidents, injuries, and property loss or damage, and report incidents to the Manager.
Practice and promote company Core Values.
Perform additional duties assigned by the Manager.