Quality Assurance Coordinator - Social Services

Dungarvin • Lafayette, IN

7d

About The Position

The Quality Assurance Coordinator ensures that programs comply with state regulations and meet Dungarvin’s quality standards. The role identifies actual or potential licensing issues, works with state and area leadership and program employees to develop and implement corrective plans, and monitors corrective actions through timely completion. The coordinator assesses and monitors sites, follows up on quality concerns, reviews abuse, neglect, and exploitation investigations, and analyzes electronic and paper-based data to identify service-delivery issues. The position also provides in-the-moment staff training, supports management with proposals and quality goals, contributes to policy and quality initiatives, and helps ensure compliance with licensure and certification requirements. Additional duties include participating in the Safety Committee, representing the state on national quality task forces, cooperating with internal and external contacts, and reviewing assigned employee timecards and related overtime and mileage expenses.

Requirements

• Bachelor’s degree in a relevant field, such as healthcare, social work, or psychology.
• At least 3 years of experience working in the Human Services field.
• Strong analytical skills, including the ability to build, review, and interpret complex data.
• Excellent communication and interpersonal skills.
• Knowledge of regulatory requirements related to IDD supports, such as HIPAA, licensing requirements, and person-centered service provision.

Nice To Haves

• At least 2 years of experience in quality assurance.

Responsibilities

• Assess sites for quality assurance concerns as scheduled or upon request.
• Conduct ongoing site monitoring and follow up with sites.
• Track, review, and follow up on abuse, neglect, and exploitation investigations.
• Analyze electronic and paper-based data and inform management of quality issues related to service delivery.
• Provide in-the-moment training to staff when issues are observed.
• Support the management team in responding to Requests for Proposals.
• Work with recruitment, training, and retention leaders to assess the effectiveness of their efforts.
• Help identify and train quality assurance reviewers.
• Help develop, communicate, implement, and provide feedback on prioritized quality assurance goals.
• Provide leadership with policies, systems, and initiatives.
• Assist with quality assessment, intervention, and enhancement of services and supports.
• Ensure programs meet applicable licensure and certification requirements.
• Participate in the Safety Committee.
• Represent the state on related national task forces dedicated to quality assurance.
• Work cooperatively with internal and external contacts to ensure timely, quality services that meet organizational standards, contractual requirements, and regulatory guidelines.
• Monitor and audit assigned employee timecards in accordance with payroll deadlines.
• Authorize overtime and mileage expenses for employees within assigned budgets.
• Approve timecards while assuring accurate pay and benefit categories.
• Implement organizational policies and procedures.

Benefits

• Medical, vision, and dental insurance for full-time employees.
• Supplemental insurance.
• Flexible spending and HSA accounts for full-time employees.
• Pet insurance.
• Life insurance for full-time employees.
• 401(k) plan with up to 3% employer match after one year of service.
• Paid time off for eligible employees.
• PTO donation.
• Growth and development opportunities.
• Employee referral program.
• Employee assistance program.
• National brand discounts.
• Tapcheck access to 50% of pay before payday.
• Paid training and orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level