Quality Assurance Coordinator - Social Services

Dungarvin•Lafayette, IN

About The Position

The Quality Assurance Coordinator ensures that programs comply with state regulations and meet Dungarvin quality standards. The role identifies actual or potential licensing issues and works collaboratively with state and area leadership and program employees to identify problems, develop corrective plans, and ensure those plans are implemented promptly. The coordinator assesses and monitors sites, follows up on concerns, tracks abuse, neglect, and exploitation investigations, and analyzes electronic and paper-based data to inform management about service-delivery quality. The position also provides in-the-moment staff training, supports responses to Requests for Proposals, helps develop and train QA reviewers, and works with leadership to establish, communicate, implement, and assess quality goals. Additional duties include supporting quality assessment and service enhancement, ensuring licensure and certification compliance, participating in the Safety Committee and national quality assurance task forces, and coordinating with internal and external contacts to ensure timely, high-quality services consistent with organizational, contractual, and regulatory requirements. The coordinator also monitors and audits assigned employee timecards, authorizes overtime and mileage within assigned budgets, approves accurate timecards and pay and benefit categories, and implements organizational policies and procedures. Schedule is Monday through Friday, 8 a.m. to 5 p.m., with some flexibility. Starting salary is $24.00.

Requirements

Bachelor's degree in a relevant field, such as healthcare, social work, or psychology.
At least 3 years of experience working in the Human Services field.
Strong analytical skills, including the ability to build, review, and interpret complex data.
Excellent communication and interpersonal skills.
Knowledge of regulatory requirements related to IDD supports, including HIPAA, licensing requirements, and person-centered service provision.

Nice To Haves

At least 2 years of experience in quality assurance.

Responsibilities

Assess sites for quality assurance concerns as scheduled or upon request.
Conduct ongoing site monitoring and follow up with sites.
Track, review, and follow up on abuse, neglect, and exploitation investigations.
Analyze data from electronic and paper-based systems and inform management of quality issues related to service delivery.
Provide in-the-moment training to staff when issues are observed.
Support the management team in responding to Requests for Proposals.
Work with recruitment, training, and retention leaders to assess the effectiveness of their efforts.
Help identify and train QA reviewers where needed.
Work with management to develop, communicate, implement, and provide feedback on prioritized QA goals.
Provide leadership with policies, systems, and initiatives.
Assist with quality assessment, intervention, and enhancement of services and supports.
Ensure programs meet applicable licensure and certification requirements.
Participate in the Safety Committee.
Represent the state on related national quality assurance task forces.
Coordinate with internal and external contacts to ensure timely services that meet organizational standards, contractual requirements, and regulatory guidelines.
Monitor and audit assigned employee timecards in accordance with payroll deadlines.
Authorize overtime and mileage expenses for employees within assigned budgets.
Approve timecards and ensure accuracy of pay and benefit categories.
Implement organizational policies and procedures.
Identify quality or licensing problems, develop corrective plans, and ensure timely implementation.