Quality Assurance Assistant

Onslow County•Jacksonville, NC

About The Position

The Quality Assurance Assistant plans and administers the quality assurance program at Senior Services and performs related duties as assigned. The position works under the general direction of the Senior Services Director. It provides technical assistance to management and staff on quality-of-care standards and certification requirements; supports the development of assessment tools and data collection methods; identifies service delivery and compliance issues; and helps develop and monitor corrective action plans. The role also supports agency policies and manuals, accounting and receipting compliance, volunteer programming, client assistance, nonprofit meeting records, and agency recordkeeping. The employee uses automated office systems and performs assigned functions as a Disaster Ready Team member.

Requirements

High school diploma or GED and extensive experience in quality assurance programs for the applicable client population, or an equivalent combination of education and experience.
Valid driver's license.
Notary public in North Carolina or ability to obtain certification within one year of hire.
General knowledge of quality assurance program practices and of planning and developing assessment tools and techniques.
Significant knowledge of office or work-unit procedures, methods, and practices.
Significant knowledge of correct grammar, vocabulary, spelling, and office terminology for composing or proofreading correspondence, reports, and other materials.
Significant knowledge of accounting procedures and mathematics and their application in the work environment.
Ability to provide technical assistance and consultation to staff.
Ability to exercise judgment and discretion in interpreting and applying quality standards, policies, and procedures.
Ability to communicate effectively with professional and administrative personnel.
Ability to assess problems and coordinate resolutions.
Ability to learn and independently apply laws and departmental rules and regulations covering programs and services.
Ability to review and process information to determine conclusions, actions, or compliance with applicable laws, rules, or regulations.
Ability to apply work-related formulas and mathematical calculations.
Ability to record, compile, summarize, and perform basic analysis of data.
Ability to work independently with people courteously and tactfully in public-contact duties that may be sensitive in nature.
Ability to use standard office productivity software.

Responsibilities

Provide technical assistance and consultation to management and staff on interpreting and applying quality-of-care standards and certification requirements.
Assist in developing assessment tools and data collection methods, integrating them with patient-care and administrative records systems to identify service delivery and compliance problems.
Recognize service delivery and compliance issues in a timely manner; assist management and staff with corrective action plans and monitor their implementation.
Assist in developing internal agency policies to ensure compliance with quality-care standards and certification requirements; keep agency manuals current and ensure staff are trained on current policies.
Ensure agency accounting and receipting comply with federal, state, and local regulations.
Coordinate agency volunteer programming, including recruiting and placing volunteers.
Assist clients with complex questions and issues.
Serve as Recording Secretary for Friends of the Aging, including attending meetings, preparing and distributing minutes, documenting decisions and action items, and maintaining official records and correspondence.
Maintain and manage statistical, financial, and other recordkeeping files.
Use automated office systems to establish, retrieve, verify, update, and/or authorize processing actions.
Perform assigned functions as a Disaster Ready Team (DRT) member.
Perform other duties as assigned.