Quality Assurance Assistant Supervisor

Fresh Express•Streamwood, IL

About The Position

The Quality Assurance Assistant Supervisor supports the supervision, training, and development of designated Quality Assurance personnel to ensure compliance with company and customer quality and food safety requirements. The role also provides coverage for department team members as needed and provides leadership during the absence of Quality Supervisors or the Quality Manager. The position works the production-dictated schedule, listed as 2:30 pm to 1:30 am, Monday to Saturday, and requires reliable attendance, overtime including weekends and holidays as required, and work in a cold, wet environment.

Requirements

At least one year of QA experience.
High school diploma or equivalent.
Excellent analytical and problem-solving abilities.
Demonstrated computer skills, including Excel, Outlook, and Word.
Excellent verbal and written communication skills.
Knowledge of quality assurance programs relating to food safety, GMPs, HACCP, Sanitation, Pest Control, quality systems, and customer requirements.
Proficiency in spoken and written English.
Ability to work in a cold, wet environment.
Ability to work overtime, including weekends and holidays, as required.
Ability to work hours and shifts dictated by the production schedule.
Ability to meet attendance requirements.
Ability to meet required testing frequencies in detailed, fast-paced work.

Nice To Haves

Bilingual in English and Spanish or English and Polish.
Food industry experience.

Responsibilities

Coach, train, and drive performance improvement of designated QA personnel.
Audit daily Quality reports and systems, including Sanitation, housekeeping/GMPs, traceability, CQI, and HACCP, for compliance; report deviations to the Quality Management team.
Enforce GMP rules.
Supervise and support the QA team to ensure compliance with corporate specifications.
Assist in identifying raw product deficiencies and performance issues and oversee necessary corrective actions.
Coordinate the hold/release program for raw materials, packaging supplies, and finished products.
Expedite disposition of held products and materials.
Act as liaison for the plant Kosher program.
Coordinate completion and communication of periodic compliance data to the Corporate Quality Office.
Keep the product specification book up to date.
Perform special assignments as required, including CQI evaluations.
Provide department leadership during the absence of Quality Supervisors or the Manager.
Perform batch testing and bulk chemical testing when needed.
Perform shelf-life, CQI, and project evaluations.
Support pre-op inspections and the ATP program.
Enter data in a computer and/or customer portal.
Follow up on and respond to customer complaints.
Perform PSCP line checks, OPRP checks, and CCP line verification checks.
Report PSCP, ATP, KOI, and other data weekly or as needed.
Perform chemical and other supply inventory.
Review QA line paperwork, raw material sheets, and calibration paperwork.
Verify and monitor chemical solution expiration.
Audit quality folders for compliance, accuracy, and up-to-date data; report deviations to a supervisor and/or QA Manager.
Verify the accuracy of Hold, RPQC, HACCP Deviation, SDR, Raw Material log, and related records.
Ensure shelf-life and micro samples are pulled.
Support the ZLC function on the processing floor.
Cover for department team members as needed and perform other duties as assigned.