Quality Assurance Assistant Supervisor

Fresh Express•Streamwood, IL

About The Position

The Quality Assurance Assistant Supervisor supports the supervision, training, and development of designated Quality Assurance personnel to ensure compliance with company and customer quality and food safety requirements. The position also provides coverage for team members when needed and may provide departmental leadership when Quality Supervisors or the Quality Manager are absent. The role audits quality reports and systems, enforces Good Manufacturing Practices (GMPs), supports compliance with corporate specifications, and coordinates quality programs and records. It assists with identifying product deficiencies, applying corrective actions, managing holds and releases, and maintaining product specifications and compliance data. The position may also perform testing, inspections, line checks, data entry, complaint follow-up, inventory review, and other quality-related duties as needed. The schedule is 2:30 p.m. to 1:30 a.m., Monday through Saturday. Work hours and shifts may be dictated by the production schedule. The job requires working in a cold, wet environment and working overtime, including weekends and holidays, as required. Regular and reliable attendance is essential.

Requirements

Minimum of one year of QA experience.
High school diploma or equivalent.
Excellent analytical and problem-solving abilities.
Demonstrated computer skills, including Excel, Outlook, and Word.
Excellent verbal and written communication skills.
Knowledge of quality assurance programs relating to food safety, GMPs, HACCP, sanitation, pest control, quality systems, and customer requirements.
Proficiency in spoken and written English.
Ability to work in a cold, wet environment.
Ability to work overtime, including weekends and holidays, as required.
Ability to meet attendance requirements and required testing frequencies in detailed, fast-paced work.

Nice To Haves

Bilingual in English and Spanish or English and Polish.
Food industry experience.

Responsibilities

Coach, train, and drive performance improvement of designated QA personnel.
Audit daily Quality reports and systems, including sanitation, housekeeping/GMPs, traceability, CQI, and HACCP, and report deviations to the Quality Management team.
Enforce GMP rules and supervise and support the QA team to ensure compliance with corporate specifications.
Assist in identifying raw product deficiencies and performance issues and oversee necessary corrective actions.
Coordinate the hold/release program for raw materials, packaging supplies, and finished products, and expedite disposition of held products or materials.
Act as liaison for the plant Kosher program.
Coordinate completion and communication of periodic compliance data to the Corporate Quality Office.
Keep the product specification book up to date.
Perform special assignments as directed, including CQI evaluations.
Provide departmental leadership during the absence of Quality Supervisors or the Quality Manager.
Perform batch testing and bulk chemical testing when needed.
Perform shelf-life, CQI, and project evaluations.
Support pre-operational inspections and the ATP program.
Enter data in a computer and/or customer portal.
Follow up on and respond to customer complaints.
Perform PSCP line checks and OPRP and CCP line verification checks.
Report PSCP, ATP, KOI, and other data weekly or as needed.
Perform chemical and other supply inventory.
Review QA line paperwork, raw material sheets, and calibration paperwork.
Verify and monitor chemical solution expiration.
Audit quality folders for compliance, accuracy, and up-to-date data, and report deviations to a supervisor and/or QA Manager.
Verify the accuracy of Hold, RPQC, HACCP Deviation, SDR, and Raw Material logs and related records.
Ensure shelf-life and microbiological samples are pulled.
Support the ZLC function on the processing floor.
Perform other duties as assigned or required.