Quality Assurance Supervisor
About The Position
The Quality Assurance Supervisor leads departmental efforts to ensure the integrity of security-printed products. The role oversees the end-to-end quality lifecycle, from auditing raw materials and paper through certifying in-process and finished goods. It combines people leadership with technical expertise and hands-on statistical analysis, laboratory testing, and cross-functional communication. The supervisor leads QA Specialists, Lab Technicians, and Inspectors; establishes procedures and training; operates and trains staff on laboratory and measurement equipment; performs physical and chemical testing; analyzes process data; manages quality records and corrective actions; communicates quality developments; and stays current with government and industry quality standards. The position requires willingness to work the second shift, 3 p.m. to 11 p.m.
Requirements
- Bachelor’s degree (B.S./B.A.) from a four-year institution, or an equivalent combination of education and experience featuring heavy coursework in Math and Science/Chemistry.
- At least three years of related quality experience or training.
- Ability to calculate ratios, proportions, area, circumference, and volume.
- Proficiency in applying basic algebraic and geometric concepts to quality testing.
- Advanced MS Excel skills and proficiency in MS Office and Quality Management Systems (QMS).
- Excellent color recognition, close-range vision, and ability to adjust focus.
- Regular ability to stand, walk, and use hands to handle, feel, or reach.
- Frequently lift up to 10 pounds and occasionally move up to 25 pounds.
- Willingness to work the second shift, 3 p.m. to 11 p.m.
Nice To Haves
- ASQ (American Society for Quality) or equivalent certification is highly preferred.
Responsibilities
- Directly lead and assign work to QA Specialists, Lab Technicians, and Inspectors.
- Establish quality procedures and lead employee training on inspection designs, testing protocols, and laboratory integration.
- Collaboratively make run/no-run and product acceptance decisions with the Quality Manager, Operations, and Senior Leadership.
- Operate precision laboratory equipment, including tensometers, densitometers, and COF testers, and train staff to use it.
- Conduct chemical and physical testing on paper, raw materials, adhesives, and finished security products.
- Use micrometers, calipers, loupes, and gages to verify product specifications.
- Apply statistical methods and control-charting to evaluate processes and drive continuous improvement.
- Use Quality Management software to track, report, and resolve CAPAs, customer complaints, and nonconformances.
- Provide real-time updates on significant quality developments to production teams and corporate management.
- Maintain data logs for QA activities in accordance with company policies.
- Stay current on government and industry quality assurance codes and standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
