Quality Assurance Supervisor

DHL (Supply Chain)•South Annville Township, PA

1d•$55,000 - $90,000

About The Position

The Quality Assurance Supervisor supports a specific quality assurance program and quality control activities to help ensure site compliance with the DHL Quality Management System, customer requirements, and regulatory requirements. The role directly supervises hourly associates who support quality activities. The supervisor helps maintain and continuously improve the overall quality system or a specific procedure, supports audits, monitors site quality metrics and associate training, and serves as a customer point of contact for assigned quality matters. The role also partners with QA management on reporting, ensures daily compliance with applicable regulatory and business requirements, conducts inspection processes, and coaches and trains hourly associates.

Requirements

Sufficient computer application experience.
Strong written and verbal communication skills.
Data analysis experience.
Training and facilitation skills.
Self-management.

Nice To Haves

Bachelor’s degree preferred.
Some knowledge of QA preferred.
People management experience preferred.

Responsibilities

Support maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions.
Provide support for key regulatory, customer, and third-party audits.
Track, monitor, and report site quality assurance metrics.
Monitor site associates’ training and development to ensure compliance with processes and regulations.
Serve as a customer point of contact for assigned QA-related issues and initiatives.
Partner with QA management to develop, distribute, and maintain regular management reports.
Meet regulatory requirements relevant to operations on a daily basis.
Ensure customer service and business standards requirements are met daily.
Plan, conduct, and act upon inspection processes, including Gemba and Standards Confirmation, on a daily basis.
Supervise, coach, and train hourly associates supporting quality assurance and control activities, such as Operators and QA Tech I and II.
Perform other duties as assigned.