Quality Assurance Supervisor

Dairy Farmers of America • Upper Allen Township, PA

1d

About The Position

The Quality Assurance Supervisor provides work direction and supervision to quality assurance and laboratory employees responsible for verifying that DFA products are produced and distributed to high food safety and quality standards. The role monitors quality activities to ensure employees follow departmental policies, procedures, and regulatory standards. In conjunction with the quality manager, the supervisor helps build and maintain an effective food safety and quality culture at the facility and serves as a resource and escalation point for direct reports. The supervisor coaches, mentors, and supports the performance development of team members.

The schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m., with occasional weekends as needed.

Requirements

• Undergraduate degree in food science, biological sciences, or a related curriculum, or an equivalent combination of education and experience.
• 2 to 5 years of quality assurance, manufacturing, or related experience.
• Demonstrated leadership attributes or team leadership experience.
• Knowledge of laboratory and plant current good manufacturing practices (cGMPs).
• Knowledge of Microsoft Office Suite and company computer systems.
• Knowledge of supervision, training, and personnel management principles and practices.
• Leadership and coaching skills.
• Ability to complete basic arithmetic as needed.
• Ability to communicate clearly and effectively, verbally and in writing.
• Ability to collaborate effectively and foster teamwork.
• Ability to identify and take appropriate steps to solve problems.
• Ability to present options and ideas for current processes or procedures.
• Ability to handle challenging or conflict situations tactfully and professionally.
• Ability to respond courteously and efficiently to inquiries, complaints, and requests.
• Ability to interpret and apply company policies.
• Ability to adapt to and manage change effectively.
• Ability to take initiative and seek increased responsibilities.
• Ability to read, write, and speak English.

Nice To Haves

• Experience in a food, beverage, or similar facility.
• Supervisor experience.
• PCQI, HACCP, or SQF Practitioner certification; these certifications may be required during employment.

Responsibilities

• Assist the quality manager in developing, implementing, and maintaining facility food safety and quality programs that comply with regulatory requirements, corporate standards, and customer expectations.
• Review required quality records, including laboratory documentation, CCP, PC, and other documentation.
• Write, review, and implement quality assurance procedures.
• Recommend updates or upgrades to testing procedures or equipment and coordinate procurement of laboratory supplies and equipment.
• Assist the quality manager and partner with operations on the pathogen environmental monitoring (PEM) program, including swabbing oversight, investigations, corrective actions, and mitigation activities.
• Provide employees with ongoing training, instruction, and guidance on food safety, quality, and compliance.
• Initiate and drive continuous improvement activities; partner with facility functions to address persistent challenges and support new procedures or processes.
• Support customer, regulatory, and third-party quality and food safety audits.
• Investigate quality issues and customer complaints, identify solutions, and implement remedies.
• Support and maintain certifications such as SQF, Kosher, Halal, and Organic.
• Supervise hourly employees to ensure activities meet or exceed quality assurance and organizational standards and specifications.
• Ensure employees are promptly informed about process, product, or infrastructure changes.
• Identify and retain effective personnel through selection, training, and clear expectations.
• Maintain effective business communication so key stakeholders are informed and can respond appropriately.
• Foster a positive and effective work culture among direct reports.
• Develop and implement material standards, controls, and inspection procedures to improve product quality and reduce rework and downtime.
• Monitor inspection and testing procedures and results to ensure finished products are food safe and meet customer expectations.
• Support quality data analysis and use statistical process control (SPC) tools to identify and respond to unfavorable trends.
• Perform supervisory duties, including administering promotions and transfers, reviewing and editing timekeeping, completing performance evaluations, and mentoring, training, and coaching employees.
• Follow DFA good manufacturing practices (GMP) and corporate regulatory, food safety, quality, and sanitation requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level