Quality Assurance Supervisor

Dairy Farmers of America • St. George, UT

2d

About The Position

The Quality Assurance Supervisor provides work direction and supervision to quality assurance and laboratory employees who verify that products are produced and distributed according to high food safety and quality standards. The role monitors quality activities and ensures employees follow departmental policies, procedures, and regulatory standards. In conjunction with the quality manager, the supervisor helps build and maintain an effective facility culture of food safety and quality, serves as a resource and escalation point for direct reports, and coaches, mentors, and develops team members.

The supervisor supports the development, implementation, and maintenance of food safety and quality programs; reviews records and procedures; oversees laboratory and testing activities; supports environmental monitoring, audits, certifications, and customer complaint investigations; and works across facility functions to resolve quality challenges and drive continuous improvement. The role also supervises hourly employees and performs personnel-management activities, while ensuring compliance with company, regulatory, food safety, quality, sanitation, and GMP requirements.

Requirements

• Undergraduate degree in food science, biological sciences, or a related curriculum, or an equivalent combination of education and experience.
• 2 to 5 years of quality assurance, manufacturing, or related experience.
• Leadership attributes or team leadership experience.
• Knowledge of laboratory and plant current good manufacturing practices (cGMPs).
• Knowledge of Microsoft Office Suite and company computer systems.
• Knowledge of supervision, training, and personnel management principles and practices.
• Leadership and coaching skills.
• Ability to complete basic arithmetic as needed.
• Ability to communicate clearly and effectively, verbally and in writing.
• Ability to collaborate effectively and foster teamwork.
• Ability to find solutions to problems and present options and ideas for current processes or procedures.
• Ability to handle challenging or conflict situations with tact and professionalism.
• Ability to respond courteously and efficiently to inquiries, complaints, and requests.
• Ability to interpret and apply company policies.
• Ability to adapt to and manage change effectively.
• Ability to take initiative and seek increased responsibilities.
• Must be able to read, write, and speak English.

Nice To Haves

• Experience in a food, beverage, or similar facility.
• Supervisor experience.
• PCQI, HACCP, and SQF Practitioner certifications; these may be required during employment.

Responsibilities

• Assist the quality manager in developing, implementing, and maintaining facility food safety and quality programs that meet regulatory requirements, corporate standards, and customer expectations.
• Complete required quality record reviews, including laboratory documentation, CCP, PC, and other documentation.
• Write, review, and implement quality assurance procedures.
• Recommend modifications or upgrades to testing procedures or equipment, and coordinate procurement of laboratory items.
• Assist the quality manager and partner with operations on the pathogen environmental monitoring program, including oversight of swabbing, investigations, corrective actions, and mitigation activities.
• Provide employees with regular training, instruction, and guidance on food safety, quality, and compliance.
• Initiate and drive continuous improvement activities and partner with facility functions to resolve persistent challenges and implement new procedures or processes.
• Support customer, regulatory, and third-party quality and food safety audits.
• Investigate quality issues and customer complaints, identify solutions, and implement remedies.
• Support and maintain existing certifications, such as SQF, Kosher, Halal, and Organic.
• Supervise hourly employees’ activities to meet or exceed quality assurance and organizational standards and specifications.
• Ensure employees are informed promptly about process, product, or infrastructure changes.
• Identify and retain effective personnel through selection, training, and clear expectations.
• Maintain effective business communication so key stakeholders are informed and can respond appropriately.
• Foster a positive and effective work culture with direct reports.
• Develop and implement material standards and appropriate control and inspection procedures to improve product quality and reduce rework or downtime.
• Monitor inspection and testing procedures and results to ensure finished product safety and conformance to customer expectations.
• Support quality data analysis, assess product performance, and use statistical process control tools to identify and respond to unfavorable trends.
• Complete supervisory activities, including employee promotions and transfers, timekeeping review and editing, performance evaluations, mentoring, training, and coaching.
• Follow DFA good manufacturing practices and work consistently with corporate regulatory, food safety, quality, and sanitation requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager